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Evans Halshaw Ford Burnley
Eastern Avenue, Burnley, BB10 2AP
burnley
4.2 (104,577 reviews)
Joined 2009
Evans Halshaw Ford Burnley
Eastern Avenue, Burnley, BB10 2AP
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Purchase used BMW. Easy to reserve the vehicle from their website. Immediate response to arrange an appointment. Friendly cheerful greeting from Luke who was very helpful explaining what to expect during the time there. Frequently asked if we had any questions. Not pushy at all. Made if a straightfoward and easy process. The sales manager came over to introduce himself to make sure we were happy, and again not pushy. A good pleasant buying experience and would contact again if changing my car in the future.
Where do I start? I have been trying to contact them by phone for a couple of weeks to arrange an MOT and Service for my mobility car. NO reply on Any of the options. Eventually I had to drive the thirty miles there, only to be met by a rather arrogant young woman . She said they don't service mobility cars. I was too polite to argue ( well too tired if I'm honest) I asked to book a curtesy car she said I have to ask on the day. Staff are very dismissive Today I had a text reminding me on my booking for 03/06/26 Trying to ring them to explain it's actually booked for 02/06/26 is a NIGHTMARE. I emailed and commented on their fb page and was told someone would ring me back ASAP. It is 2pm 01/06/26 I have been trying since 9am. I dare say they will reply to this review with an AI response about extra staff training etc.
What has gone wrong with the service department they used to be so efficient, booked my vehicle in for a recall, no email confirmation. Call the week before to check it’s still booked in, 45 mins before someone picks up the phone. Booked in but now told no hire car, try to rebook me for when I can’t do it. Let’s hope the level of customer service improves when I arrive with the vehicle next week.
Bedford very aware of purchasing the Evans Halshaw premium warranty that the salesmen always push for you to get when purchasing a used car. I have had several cars from them and each time have taken out the warranty for 3 years and had not had the cause to use, only for a couple of times in the first 3 months until this year, the car had a leak on the gearbox and went to the Bedford branch and spoke to a couple of the used car salesmen and they thought it should be covered, then after the service centre seeing the recording they said it would not be covered as wear and tear and didn't even send details to the warranty company. On the premium warranty list it says that the gearbox is covered and a few lines later internal seals and gaskets so assumed it would be covered as quite a major problem, I also cannot see how it could be wear and tear as it is a fixed item and so not moving to cause any wear. Every time you go to a Evans Halshaw dealer with a problem they all say we will have to do a diagnostic check, at a cost of £180 to see if it is covered. I even contacted the warranty company myself sending them the recording but to no avail I would advise not to purchase as the warranty is not worth the paper it is written on, and once signed up you cannot get out of it
My Ford Kuga Diesel Estate 1.5 EcoBlue was checked into Evans Halshaw, Chester (EHC), following problems associated with a loss of power and messages related to the Diesel Particulate Filter (DPF). I had hoped this would be covered under the warranty I purchased when I bought the vehicle as the car has only done 46,457 miles. I was informed that EHC were awaiting a decision from Ford with regard to warranty. This is a lie. The warranty I had purchased was through Pendragon a product sold by EHC. The work completed was a replaced intercooler pipe and a completed DPF regen. With parts, labour and VAT the total bill was £454.36. My dissatisfaction with EHC led me to cancel my Service Plan with them as I was unhappy with their lack of honesty, empathy and care. Sadly the story does not end there. Six miles after driving away from the garage the engine management warning light came on. I tried to contact EHC, but the Service Desk is poor at answering the phone. In desperation, I called the New Car Sales line and hey presto it was answered within 4 rings. I expressed what had happened to the person who answered the phone and he assured me that he would relay a message to the Service Team and that they would call me back. He even commented that the situation I found myself in was “not ideal”. The following day arrived, still no call back. I visited EHC online chat portal and explained the situation. Once again I was informed that the Service Team would be contacted and that I should expect a call back. From when the engine management light appeared after leaving the garage on Thursday May 28th 2026 to writing this message on Monday June 1st EHC has failed to contact me. I have many words and phrases that could describe EHC in this instance I will go with the following: Disappointing, underwhelming and uncaring.
Update, and it's been a week, and I have not received any response about where my parcel is after the courier lied about delivering the parcels to me, but was able to deliver the second parcel This company is nothing but a fraud, and they need to look into how they operate. They promised to get back yo you in 48 hours, and I guess they just can't be bothered. Customer service is shit. The Consumer Act needs to look into the process. How can you run a multimillion-pound business and not have a system where you can contact them and talk to a human? Only robots and voice notes. They need to be held accountable.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
