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Evans Halshaw Ford Blackpool
Wellbeck Avenue, Vicarage Lane, Blackpool, FY4 4ES
blackpool
4.3 (104,000 reviews)
Evans Halshaw Ford Blackpool
Wellbeck Avenue, Vicarage Lane, Blackpool, FY4 4ES
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I have been a Ford owner for over 40 years, including vehicles such as a much-loved Escort RS1800 and Capri 3.0 litre, and another notable addition was my XR 4x4, so it is particularly disappointing to write this. In truth, the poor experience started at the very beginning when I was looking to order a Ford Galaxy Titanium. The level of engagement and interest shown by Evans Halshaw was disappointing, and it ultimately led me to place the order elsewhere with Chris Allen Ford in Poulton, Blackpool, who clearly valued the business. At the time, I put it down to poor customer handling, but in hindsight it should have been a warning of things to come. Unfortunately, my subsequent experience with Evans Halshaw has been consistently poor. This was not an isolated incident. On more than one occasion, pre-booked servicing work was either not carried out or delayed, with responsibility attributed to Motability authorisation. Whilst I understand that authorisation processes exist, this should not result in repeated failure to deliver booked work or leave customers uncertain as to whether their vehicle will be serviced as planned. The most recent issue involved a fault with the rear seat. The vehicle attended for inspection, the problem was identified, and parts were ordered. A subsequent appointment was then booked specifically to complete the repair. Despite this, the vehicle was retained for the full day without completion, and no proactive communication was provided at any stage. I was required to repeatedly attempt contact with the service department simply to establish what was happening. Most concerning was that at approximately 5pm I was advised the vehicle would not be ready and no courtesy vehicle or alternative transport could be provided. As this is a Motability vehicle used to support my daughter, who has complex health needs, this left us without essential transport at very short notice, including ahead of an urgent MRI appointment the following day. While the repair was eventually completed and the vehicle returned, the issue here is not the fault itself but how it was handled. A lack of communication, poor planning, and no contingency for a Motability customer resulted in unnecessary stress and disruption. Motability vehicles are not a convenience — they are a necessity. This experience demonstrated a failure to recognise that responsibility. Regrettably, this has led me to lose confidence not only in Evans Halshaw but also in the Ford brand, which is particularly disappointing given my long history of ownership. Based on this experience, I would have reservations about considering Ford vehicles again in the future.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
