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The only positive is, face-to-face, the sales team are polite. I first reached out to express interest in a car a book a viewing and a test drive. Upon arrival to the dealership, I was left waiting for an extended period of time before they had the car ready, and I was then told I couldn't test drive it because they'd booked me in "Too late". Upon booking the viewing the 2nd time, I had the same issues aside from being able to actually test drive it this time. Not even 6 hours after the purchase of the car, the engines overheated. In trying to return the vehicle and claim a refund, my calls have been ignored, promises to reach out have gone unfulfilled and they're trying to deny my rights as a consumer for the refund. Overall: face-to-face they're polite enough but behind closed doors there is 0 care for the customer whatsoever. Completely unprofessional.
Given an appt for 1pm for a sit & wait MOT appt. I was still sat waiting at 3pm so checked on progress and was told the appt is from 1pm to 4pm which was not explained to me at the time of booking, I was told it would be about an hour. I actually got my car back just after 3.30pm which I found unacceptable for a sit & wait appt. I would be reluctant to rebook with Evans Halshaw again.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
(13,946 vehicles in group)
