|
Beta
116
Evans Halshaw Ford Blackburn
Whitebirk Drive, Green Bank Industrial Estate, Blackburn, BB1 3HT
blackburn
4.3 (103,455 reviews)
Evans Halshaw Ford Blackburn
Whitebirk Drive, Green Bank Industrial Estate, Blackburn, BB1 3HT
Are these results helpful?
Help us improve
(Doncaster Branch) Without a doubt the most stressful experience buying a car we've ever had. Sales rep was extremely pushy, would not take no for an answer when trying to explain we do not want the addons - I understand that they are wanting to earn some commission, but this sales rep even tried to convince us to take finance we don't need when we made it clear we just wanted to buy a car. Asking for addons once or twice I can understand/forgive, but after being badgered 7+ times it becomes annoying and frustrating. Also poor attitude as this rep would frequently leave the desk for long periods, sometimes slamming laptop closed when doing so, the rep seemed irritated and annoyed with us just because we did not want to take any addons. Two stars as the car (so far) seems fine and we have always been a fan of Citroen's cars. Our experience this time however would not make us eager to return to this dealer.
I am extremely disappointed with this experience. I received a product order for a used car at BYD Milton Keynes at the agreed price and paid a deposit based on that confirmation. Before signing the contract, I specifically asked the salesman to double-check all details, including the pricing, to ensure everything was correct. He stepped away, reviewed the information, and returned to confirm that everything was accurate. Just two hours later, I was sent a revised order from the Bury dealership, who were supplying the vehicle, showing a balance that was nearly £4,000 higher. They asked me to contact the MK dealership directly regarding this when I called them to check what was happening. I then called the MK dealership and spoke to the manager, Jay Ali, who informed me that Lewis, the salesman with whom I bought the car, was in training. I left a message with him asking for Lewis to call me back, as I was shocked to receive the revised order. When no call came, I followed up again, only to be told by Lewis that he had never received my message. At no point did the dealership proactively inform me of what had happened. I had to chase everything myself. I was then told the pricing error was due to VAT not being included by the supplying dealership. This was clearly an internal mistake, yet I was expected to accept the higher price. It was particularly frustrating to be asked by Mr Ali to provide my bank details for a refund, rather than receiving an apology or a clear acknowledgement of the issue. He maintained that this was not a mistake on their part and simply asked me to either choose another vehicle or accept a refund. This response felt dismissive and has significantly reduced my confidence in the dealership. What is most concerning is that if I had not spotted this and queried it, I could have been charged additional fees later, including delivery charges upon cancellation, as per their terms. This was also reinforced to me on the phone by Jay Ali, who stated that they reserve the right to change the vehicle price. To make matters worse, the revised order was issued without my agreement or signature that too from another BYD (Bury) dealership. This reflects a serious lack of transparency, communication, and accountability. Customers should not be placed at a disadvantage due to internal errors. Based on this experience, I would not recommend this dealership, and I'll now report them to Trading Standards and Motor Ombudsman.
Travelled 2 hours 40 minutes to look at a transit connect van today on arrival we found the van wasn’t as advertised it didn’t have a heated windshield like advertised, the front tyres to be bald and glow plug faults within the engine management system then to top it off we discovered that this vehicle has had a AdBlue delete by adjusting the ECU software we know this because the AdBlue module that is located in the back of the cab is missing and with out this the vehicle should not run unless the ECU has had a AdBlue solution. We made Paul aware that it is illegal to sell a vehicle with the AdBlue removed he then bluntly to proceeded to say your refund will be returned before we leave the building with out even sitting down to discuss a solution i was prepared to have the vehicle as long as it was road legal. I find his customer service and attitude appalling considering his line of work.
Overall and with holding the extended guarantee, I serviced and MOT'd the vehicle through them. They are great with contact, very polite especially the lady in charge of my booking throughout. The work done was good with no concerns. However, I am disappointed with the lack of offering a courtesy car online when booked or even mentioned when discussed over the phone, costing me £35 in taxi fares. Would recommend then anyway as a main dealer and costs weren't too high considering.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
