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Evans Halshaw Ford Bedford
Pioneer Park, 200 Ampthill Road, Bedford, MK42 9BW
bedford
4.3 (104,000 reviews)
Evans Halshaw Ford Bedford
Pioneer Park, 200 Ampthill Road, Bedford, MK42 9BW
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Bought a car that seemed fine to start with. After a week, started experiencing issues with starting. After multiple times ringing with no response I finally got the car booked in to be looked at. This left me with no car for 2 days, costing me train tickets and uber's to get to work with no curtesy car available to me. When I came back to the branch to collect the car after being looked at, I was told the team had gone home. A member of the sales team then had to find the keys for the car as they weren't left with an appropriate tag to find. After 20 minutes of calling around staff members who had gone home, they had to unlock a tool box that the key had been left in. I then had to drive the car home with no explanation wether the car was fixed or what the issues actually where. When I called the next morning to find out the issue, I was told I'd get a call back from the person that worked on the car when he got in at 9am. I still haven't heard back from them. Poor communication from everyone involved in resolving the issue and I have had nothing close to an apology for this.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
