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I bought a car in September 2025, from the start this was a nightmare of a purchase. once they had received funds, nothing else seemed to matter. The car delivery was shocking leaving the car with no keys on my driveway. The electric car had no charger, no matts no boot cover. I was sent out a charger and boot cover - no matts. I complained about the noise the breaks made to which they took it in for service,- eventually as Wakefield which were closest to me were extremely rude and evidently didn't want to take the car in. therefore it had to go to the original branch. This alone was distressing enough. They said they would send me financial compensation due to the trouble and costs incurred while not having the car for over 2 weeks. However they re delivered the car and ghosted me. The breaks still made the same loud noise id mentioned. I've had the first MOT and it nearly failed the MOT. Advisory: service break imbalance requirements only just met. It would appear the breaking systems requires adjustment/repair. In terms of consumer rights as this isn't something which would incur within 6 months ownership and would have been present at the time of sale i am entitled to repair or refusal of the car. However my Jon.Lowe ( Christopher Lowe) has said that as it is an advisory this isn't included in my consumer rights, which is false.
Chloe at BYD Chesterfield was helpful and worked really hard to make sure everything went well. Even when there were a few minor hiccups she worked though them and sorted everything out. She ably helped by James as this was her first sale! And between them they did an excellent job.
I bought a car from Evans Halshaw BYD Chesterfield in January 2026 for almost £18,000. They promised a fully functional vehicle, including replacement of the brakes and a new key (worth around £400), but none of this was done. It has been 3 months since purchase, and despite several emails, phone calls, and official complaints, they have stopped responding. After only about 500 miles, the car developed dangerous faults with the brakes and shock absorbers. Service confirmed these issues, with repair costs over £2,000. I feel completely misled – they lied about the condition of the car and failed to provide the promised key. If you are thinking of buying from this dealer, think twice. Based on my experience, the service is extremely poor. This issue will likely end up in court.
Booked my car in for a service and MOT. Booking was easy to do. And I was reminded of the booking 24hours before. On arriving at Evans Halshaw, the showroom was welcoming and friendly. I was kept up to date through the day on my vehicle progress and my questions were answered with ease. Car was cleaned to a high standard. Must mention Angela and Ashley who were professional and friendly. And showed me to my car when finished. Fab experience
Having had a great experience purchasing a car here recently with Ivan, when our second car needed replacing (only 2 weeks after purchasing the first car!) it was a no brainer as to where we were going back to! This time we were looked after by Jimmy, who again did an incredible job of looking after us. We had arrived to look at a few specific cars which he showed us and was happy to arrange test drives. Due to an admin error, things got a little complicated and we then had to change our minds on the car we were purchasing. Jimmy was incredibly accommodating and was happy to take the time to show us more cars and again test drive the one we wanted. He was patient, thorough and cheerful throughout the process and we were able to purchase the car and drive it home the same day. Thanks also to Lem for looking after us and ensuring all the paperwork was in place. I would definitely recommend this dealership to anyone looking to purchase a vehicle.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
(14,290 vehicles in group)
