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Elm Tree Car Sales Ltd
Wellington Road, Dunston, Gateshead, NE11 9HU
gateshead
4.6 (866 reviews)
Elm Tree Car Sales Ltd
Wellington Road, Dunston, Gateshead, NE11 9HU
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disgraceful. niece got her first car from here february 2025 after passing her test. nothing but issues with it none covered under warranty (battery, alternator, start motor) but in october we finally got told major electrical fault and requires a replacement wiring loom. made complaint as paid over over \xa31500 in diagnotics and parts because this wire throws up random faults and still car is sat broken unable to start. a further \xa3270 inspection report proving the wiring is faulty when we bought it and they don't make the wiring loom anymore and can't find a garage to replace it after ringing over 40 different garages including citreon itself. this garage don't reply to emails from us or zuto car finance. imz sat with a broken car no one to fix it and these couldn't give a damn. when I rang I was told good luck with proving the fault was there when we bought it. well I have all the documents and evidence that proves it was and will see yous in court. vile company and even worse customer service from the lads working there think they can talk to women like rubbish. stay well clear of this place
* edited review. I had great service from Chris when I went to collect my car, very professional. I came across a issue a week later where my breaks stopped working (no fault of the dealership) , unfortunately this was a Saturday late on in the day, I rang the dealership to let them know my car would be towed to them on the Sunday, by Monday my car was in the garage and fixed by Tuesday. I raised a few other minor issues such as a bulb out and all the issues where fixed promptly. All staff I had dealt with were excellent with customer service and made me feel at ease and looked after. I would 100% recommend this dealership and will return for future cars. The 3 months warranty gives you peace of mind and the dealership had my car promptly repaired and handled my phone calls professionally when I asked questions. Thanks again guys!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
