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Drive-time Billericay
Greenleas Farm, London Road, Billericay, CM12 9HP
billericay
3.9 (27 reviews)
Joined 2022
Drive-time Billericay
Greenleas Farm, London Road, Billericay, CM12 9HP
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I bought a crew van and had it delivered up to Northwest in December 2025 for \xa318k. When it came I was made up with it but didn\u2019t do much due diligence in to Drive Time Motors which has was my downfall. Charlie who I bought the van of was very polite and always responds to my phone calls and texts, but in the recent weeks prefers text messages (how do you run a business from text messages but it wasn\u2019t like this at the start) in a nut shell the vehicle had a number of issues, major issues. First the ad blue light came on and wouldn\u2019t go off. I had to go to an ad blue specialist to get it deleted, Drive time reimbursed me for this over 3/4 weeks (it was only \xa3300???) About a week after delivery I noticed there was cold air blowing through the heater. Tried to sort it up my end (NW) but it ended up being an engine issue, I ended up sending the van back down to Essex to get repaired. Drive Time had decided to get it carried out by the warranty company, whilst i was without the van Drive Time had agreed to hire a courtasy car for me but the way it was structured I had to pay for it then claim the cash back of Drive Time which with the other fiasco over the \xa3300 was going to be hard work. 12 weeks they\u2019ve had the van, and owe me over \xa3600. They had a garage complete the work 3 weeks ago but where waiting for the warranty payment (which according to the warranty company they had already recived) I had to bite the bullet and pay the garage \xa34k and get the train down to Essex to pick the van up. I am self employed and have lost thousands of pounds waiting for it. I am going to claim for a refund from my consumer rights and get trading standards involved and will go to a small claims court to get my cash back. Unfortunately Charlie/George and Pete don\u2019t care, it\u2019s all about the money. Charlie/Pete\u2019s (if that\u2019s there real names) favourite saying was if the payment isn\u2019t here I\u2019ll pay it myself \U0001f644 but the payment never came. If you\u2019re thinking of buying a car from Drive Time Motors I would think again, please visit the garage - well it\u2019s more like waste land with a couple of timber structures, like dialect stables. I\u2019ve been down twice to see Charlie and both times there\u2019s been no one there, the place is deserted. If I\u2019d off went down and taken a look there\u2019s no way I\u2019d of bought a vehicle from them, but hindsight is a wonderful thing. I\u2019ve put of putting a review on here in the hope that they would get the van sorted like decent human beings as I can understand that things can happen selling 2nd hand cars but there just dishonest, liars. Charlie wouldn\u2019t even give me the phone number of his boss, and all lines lead back to him so I wouldn\u2019t be surprised if he\u2019s working on his own??? It\u2019s easy to sell a second hand vehicle, it\u2019s if that vehicle has problems you find out how good the garage are and in this case there awful. I
EXTREMELY DISHONEST - They promise refunds but never pay! I had a shocking experience with Drive-time Billericay. I legally cancelled a vehicle order and was promised a full \xa3600 refund in writing (I have the signed form). Since then, it has been a nightmare of lies and broken promises. I have dealt with Charlie, who repeatedly assured me on WhatsApp that the payment was being made. He even asked for my bank details again, claiming 'it will be in your account today.' It was a blatant lie just to stall for time. They recently admitted they spent my refund on their own bills and don't have the funds to pay me back! When I insisted on my legal rights, they even tried to threaten me with legal action. They are quick to take your money but will use every trick in the book to avoid paying it back. I have now reported them to Monzo Bank and started a claim through the Small Claims Court. If you value your money and your sanity, avoid this dealership at all costs. They are unprofessional and completely untrustworthy.
I had a really positive experience buying my car from drive time . From the first enquiry to driving away, everything was handled professionally and transparently. There was no pressure at any stage, and they were happy to answer all my questions. The car was in excellent condition and exactly as advertised. It\u2019s refreshing to deal with a company that genuinely values customer service. Highly recommend.
Charlie provided an exceptional level of professionalism throughout the entire buying process. From the first conversation, he made everything clear, straightforward, and completely pressure-free. He handled the finance quickly and efficiently, guided me through the details with confidence, and even assisted with additional documents I needed to complete \u2014 something that genuinely made the whole experience easier. The car itself is in outstanding condition, both inside and out, and feels virtually brand new. It\u2019s clear that Drive Time maintains a very high standard when it comes to vehicle quality and presentation. Communication was consistent, the process was well-organised, and every step felt transparent and stress-free. Charlie\u2019s professionalism, honesty, and attention to detail truly set this experience apart. I highly recommend Drive Time to anyone looking for top-quality cars, a smooth purchase process, and a professional team that genuinely supports you from start to finish.
Brought a car with ' full service history' but never actually recived the full service history 4 years missing been 2 months now and keep getting told ' will get it to you by 5pm' never reciving it. Now having to go through court for some sort of Renversement. Wouldnt reccomend stay clear.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
