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Carworld Supermarket
Fengate, Peterborough, PE1 5PE
peterborough
3.9 (1,612 reviews)
Carworld Supermarket
Fengate, Peterborough, PE1 5PE
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I purchased an Audi TT from this dealership, and unfortunately my experience has been extremely disappointing from start to finish. My first impression wasn’t great — despite having an appointment, I was left waiting nearly two hours before seeing a salesman. I chose to overlook this at the time because I had fallen in love with the car, which had been a dream of mine for a long time. However, the excitement quickly faded. On the very same day I collected the vehicle, I took it to my local garage for a check and was shocked to discover over 10 faults. Some of these issues had already been raised with Shakeel at the point of sale, and I was assured they would be checked and resolved where necessary — which clearly didn’t happen. One of the faults made the car immediately unroadworthy and would have resulted in an instant MOT failure. For example, I had raised concerns about the boot not opening properly and was told this was normal and that I needed to hold the button down longer. In reality, this was due to water ingress in the unit — something visibly obvious — which had also caused the number plate lights to completely fail. Other serious issues included severely worn brake pads and discs, a faulty shock absorber, a worn inner rack end, a damaged tyre, and a broken mechanism for moving the driver’s seat forward to allow rear access. I was also misled about the car having working satnav. I was told it simply needed an updated SD card, but it turned out the system was not functional at all. Trying to resolve these issues was incredibly frustrating. It took over 35 emails, more than 19 phone calls, and two weeks after purchase before a manager finally addressed my complaint. My experience with the sales management team was particularly poor. Aquib, the sales manager, was arrogant and unprofessional, repeatedly talking over me and denying that the car was ever sold with satnav. However, when my father visited in person, Shakeel admitted in front of both him and the finance manager that there had been a miscommunication regarding the satnav. Despite this admission, no manager followed up with me, even though I only requested a modest £200 contribution to have the system activated. Repairs were eventually carried out around 30 days after purchase, which is an unacceptable delay given the number and severity of faults. No compensation was offered, despite the inconvenience of a 150-mile round trip and being without the vehicle for a week. To make matters worse, within a week of getting the car back, an error appeared indicating the number plate lights had failed again. I requested permission to have this resolved locally at their cost, but this was refused. I was forced to make yet another 150-mile round trip, only to be told the issue was due to poor workmanship — a loose wire that hadn’t been fitted correctly. I was promised a call from the workshop manager regarding fuel reimbursement for this unnecessary trip, but never received one. Instead, I was sent an email stating that he does not deal with customers and that they would not reimburse me. Overall, this has been a deeply frustrating and disappointing experience. The lack of accountability, poor communication, and substandard preparation of the vehicle have completely overshadowed what should have been an exciting purchase. I would strongly advise others to think carefully before buying from this dealership.
Not sure about the mentality of companies like CarWorld Supermarket? Sure, they’ll bend over backwards up to that certain point where you hand over cash - and then? Nothing! Can’t be bothered to reply to emails, even when it turns out it WAS their fault (not the DVLA they tried to convince me of) after all! I work in a customer service sales role, and fully understand that customer after service is every little bit as important as pre service? Still, at least I know where not to return to for my next purchase! Well done guys!
Put a holding deposit on vehicle , which was promised was pending payment and would be refunded if I didn't go ahead with sale. They have never refunded me, each time I rimf there is another excuse. Theyre current excuse is 'its eid so staff shortages' its £100. If the vehicles are as poor as the customer service I would never trust buying a car here.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.