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Carworld Supermarket
Fengate, Peterborough, PE1 5PE
peterborough
4 (1,667 reviews)
Carworld Supermarket
Fengate, Peterborough, PE1 5PE
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This company is a complete shower of crap!! Whatever you do don’t put down a reservation fee which is supposed to be refundable as they do everything they can to not refund it!! Been waiting 2 weeks now being lied to, the store deals, the accounts deals etc.. the cars need to be looked at closely before you buy!!!
I purchased a car from Big Motoring World expecting it to be reliable, but shortly after buying it, serious faults started appearing. I had to pay for diagnostic checks myself just to confirm the issues, which was already frustrating and costly. The biggest disappointment was the warranty and aftersales process. Despite the faults being genuine and professionally diagnosed, I was constantly passed between different people and departments, with nobody taking responsibility or giving clear answers. Communication was poor, and I spent more time chasing updates than actually getting help. In the end, the warranty provider and dealership refused to properly cover the repairs, leaving me out of pocket after already paying for diagnostics myself. I also felt my consumer rights were completely ignored throughout the process, despite the car developing faults so soon after purchase. The whole experience has been stressful, expensive, and incredibly time-consuming. I would strongly advise anyone considering buying from Big Motoring World to carefully check what their warranty actually covers and be aware of your consumer rights if anything goes wrong.
Monika was a great sales person,very accommodating and professional. She made the whole process from looking at the car to test driving it to the whole finance,payment and car pick up very easy and straightforward. She and Stuart are a treasure to CARWORLD and i would gladly recommend them over and over..
Just wanted to say I had a really smooth experience with Carworld. The whole team was friendly, professional and helpful from start to finish, but Scott especially was amazing throughout the process. He took the time to answer all my questions, kept everything straightforward and made the experience stress-free. Really happy with the service and the car. Would definitely recommend Carworld, especially Scott 👍
I visited Carworld's Peterborough site on a busy Saturday afternoon and I had an excellent experience. I came by train and if was a comfortable 30 minute walk along the city's cycle paths. I was welcomed by a sales adviser Monika, who was knowledgeable, attuned to my needs, had good humour and gave me a little time to browse a couple of options and made really good suggestions without ever being pushy or impatient. She was juggling me with two other customers but gave me attention when I needed it. The site itself was nicely laid out and the two five-year-old cars I looked at were so immaculately presented that they both looked brand new.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
