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Caru Automotive
Unit 4 William Hanke Industrial Estate, Talbots Lane, Brierley Hill, DY5 2YX
brierley hill
4.5 (65 reviews)
23
Joined 2020
Caru Automotive
Unit 4 William Hanke Industrial Estate, Talbots Lane, Brierley Hill, DY5 2YX
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avoid would not recommend if u say u r going to do a MOT and service before purchasing a car why not do it .
Paul Homer
27 January 2026
Caru automotive are absolutely awful to deal with. I purchased a 2008 cl500 from them recently and the car has developed fault after fault after fault after buying it. They described the car as mechanically perfect. They have refused to pay for repairs (that have been deemed necessary by one of the the South East's best mercedes specialists). They have offered to repair it themselves but have said they will not be performing the same work as suggested by my specialist. To ensure that I could get the repairs done to an acceptable standard I offered to cover 50 percent of the repair costs. They have agreed to this but keep finding spurious reasons to delay payment. I have already had to pay for a full wheel alignment as the juddering badly after delivery. Given how much was wrong with the car, any sensible person would not entrust caru automotive to undertake or arrange any repair work. I have therefore requested a refund within the 30 day period which they are doing their best to frustrate. My advice is if you want to buy from them, go in with your eyes open and expect to budget double what you paid for repairs as they will not be helping you based on my experience. I am a serial buyer of second had cars and caru automotive are the worst dealership I've experienced.
Rishabh Singh
22 December 2025
I brought a car from here and returned within 4 days due to a fault and got all my money back, so fair play.
Stuart Oneill
20 June 2025
I brought a car from here and returned within 4 days due to a fault and got all my money back, so fair play.
Stuart Oneill
10 June 2025
Great Customer service, would definitely recommend. Great selection of cars and all detailed to a super high standard. Over the moon with my car!
Jack Burnett
16 April 2025
We have sold a number of company vehicles through Caru over the years and have recently sold a Porsche Taycan. Always great communication with Alex and the team and they returned a brilliant price back for the car.
Midland Pallet trucks
04 April 2025
What can say about caru we brought a golf and it's been absolute pleasure would definitely buy another car again from Alex his gone above and beyond for us many thanks Adam and Helen
Adam Sherv
07 December 2024
Chose a car from them online and been trying to get in contact with them for past 3 days but no one answers the numbers provided. Would not recommend.
Keep It Real
29 October 2024
Great service from Alex from viewing the car to buying,it came with 12 months mot,service and warranty Alex also arranged for the car to be delivered, recommend Caru for your next car
Geoff Freeman
01 October 2024
Great dealership fantastic range of high end motors fantastic customer service highly recommend
PrestidgecarpentrybuildingLtd
28 May 2024
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
