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Cartime Rochdale
Edinburgh Way, Rochdale, OL11 2NQ
rochdale
4.4 (3,732 reviews)
Cartime Rochdale
Edinburgh Way, Rochdale, OL11 2NQ
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I wouldn’t buy from here again. I purchased my car from CarTime on 31st March after being persuaded to travel from Glasgow to Manchester the next day. I was promised £8,000 part exchange, a full tank of fuel, and finance at £167/month. I was told this was time-sensitive to secure the car and help them meet month-end targets. I struggled to rearrange my work schedule and finally arrived in Bury. On arrival, things immediately changed. My part exchange was reduced to £7,700 despite only minor wear and tear (previously confirmed as excellent condition elsewhere). I was then told the £167/month quote hadn’t included my settlement, bringing it to £197/month. On top of that, I was asked to pay an additional £300 to cover the shortfall. This was all presented under time pressure, with urgency to sign finance documents before end of day and month. Exhausted and having travelled so far, I felt I had no real choice but to proceed. I accepted all of this without giving them any trouble. However, when it came to them honouring their promise of a full tank of fuel, the experience completely changed. What followed was weeks of chasing: No callbacks despite repeated promises Unable to reach the same staff or manager that sold me the car Emails ignored I was eventually sent refund forms, which I completed, only for them to try to reduce the amount owed and then stop responding altogether. I have now given up pursuing it. To make matters worse: I was told my car wouldn’t be resold due to the minor scuffing, yet I can now see it listed for sale on their webaite. I was told the V5C had been processed, but DVLA confirmed no application was ever made so i had more trouble chasing this too. The £1,000 finance deposit contribution advertised online was not honoured (was told its for “traders only” on arrival). Red flags: - Bait-and-switch pricing (monthly payments and part exchange value changed on arrival) - High-pressure sales tactics and forced urgency - Misleading information about vehicle condition and offers. Promises not honoured (fuel, promotions) - Poor aftersales support (no callbacks, ignored emails) - Lack of transparency and accountability The pattern is clear: strong sales effort upfront, then avoidance once the deal is done. It feels deliberate—especially if you’re travelling from far and can’t easily return. If you live far away, think very carefully before buying from CarTime.
As we were looking around to buy a new car a salesman approached, introduced himself as Pip, then said if you need any help or information I'll be over at my desk, he wasn't pushy or trying to sell us anything, but when we saw what we wanted he gave us all the help and info we needed and made me feel so at ease all the way through the process, highly recommend this guy as he has the knowledge and personality what a salesman should have. Thank you Pip.
I recently had a really pleasant experience at Cartime in Rochdale. From the moment I arrived, the team were welcoming but not pushy at all, which can often be off-putting when buying a car. I was given the time and space to look around and view the cars at my own leisure without any pressure. Mohammad was especially excellent throughout the process. He listened carefully, was friendly and knowledgeable, and clearly understood my situation as I was working to a tight timeframe to collect the car I purchased. He went above and beyond to make sure everything was ready on time and really pulled it out of the bag for me. Overall, a smooth and stress-free experience. I would definitely recommend Cartime and especially Mohammad for his great customer service and professionalism.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
