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Cartime Rochdale
Edinburgh Way, Rochdale, OL11 2NQ
rochdale
4.4 (3,758 reviews)
Cartime Rochdale
Edinburgh Way, Rochdale, OL11 2NQ
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Avoid Cartime Bury at all costs. Buying this car and dealing with the aftermath has been an exhausting and incredibly frustrating experience from start to finish. I rejected the vehicle because it was faulty, yet instead of resolving things properly, I was left constantly chasing for answers and fighting to get my money back. Cartime refunded most of the purchase price but held back £250 until they received the V5. They later confirmed they had the V5 and even told me the refund had been processed, but the money still hasn’t appeared and I’m having to go through the small claims court to to retrieve it. I’m fed up with the empty promises, poor communication and lack of accountability. Every step of this process has felt like a battle and something that should have been handled professionally has instead caused unnecessary stress and wasted hours of my time. I genuinely regret buying from Cartime and would never use them again. Based on my experience, I would strongly advise anyone considering purchasing a car from them to think very carefully before doing so.
Car has damage to the carpet in the drivers footwell area which is going to cost me £330 to rectify none of this was pointed out at any point by the car salesman who dealt with me. Also upon addressing these issues with salesman who handled buying the car its like he isn't interested and keeps saying he will forward it to the service department then I dont hear anything back from him so I attend the Rochdale branch to see him in person and get told the same. Feels like im being fobbed off with excuses and him saying its a used car which ill have but I shouldn't be expecting to be forking out £330 to have the carpet replaced which is what stellantis have said it'll cost to rectify the issue as the whole carpet will need replacing as patching it up will result in mismatch in colour and not the same carpet
Shaz at cartime in Bury Lancashire was very polite dedicated and knowledgeable about his job. Nothing was any trouble for him. He took his time to explain everything and was also nice to talk to as a person. We were his first sale completed totally by himself and you would never have known. Well done.
DO NOT BUY A CAR FROM HERE!!! Bought a vw polo almost a month ago now, I keep getting coolant warning lights on the dashboard as well as an epc warning light. Upon inspecting the vehicle I have discovered the car has no coolant whatsoever and not a drop of oil, this could have been catastrophic for me and the car itself. Clearly the car was not prepped for my purchase. Following on from this the engine makes an uneasy rattling sound unusual for a vw polo. I have tried going down the rejection route as within 28 days under the consumer rights act 2015 I can reject the car given the mechanical issues I have encountered. However cartime are trying to dispute this claim and have not been easy to deal with at all. They are saying they have the right to repair the vehicle before any rejection. However this is the case for over 28 days not under it. I would definitely not recommend buying from here as they clearly don’t prep their vehicles before letting you drive away in them and are now trying to leave me in a car that could have caused a fatality due to the lack of coolant and engine oil.
I had a very positive experience dealing with Hassan at CarTime Bury. From the start, he was professional, patient, and straightforward. He took the time to answer all my questions clearly and made sure I understood every step of the process without any pressure. What stood out was his honesty and attention to detail. He made the whole experience smooth and stress-free, which is not always the case when buying a car. Everything was handled efficiently, and I felt confident throughout. I would definitely recommend Hassan to anyone looking for a reliable and professional service. A genuinely good experience from start to finish.
I’ve now bought 4 cars from Car Time, and honestly, it’s the same drama every single year. At this point, I strongly advise people to think twice before buying from them. When they want to sell you a car, they’re constantly calling, chasing, and making all sorts of promises. But the moment you’ve signed and paid, the whole experience changes. Trying to get hold of the same person who was eager to sell to you becomes a struggle. In my case, Hassan Iqbal made several promises that were never fulfilled. When I tried to follow up, I was told he’s now a manager and suddenly unavailable. Apparently, you “can’t speak to a manager” which just sounds like an excuse to avoid dealing with customers. There’s little to no after-sales support, and it feels like once they’ve got your money, you’re on your own. For a company that relies on repeat customers, this is really disappointing. After four purchases and repeated issues, I won’t be going back. Customers deserve honesty, accountability, and proper support not empty promises. Shame of a company.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
