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Cartime Nelson
2/4 Lomeshaye Business Park, Nelson, BB9 7DU
nelson
4.4 (3,700 reviews)
Cartime Nelson
2/4 Lomeshaye Business Park, Nelson, BB9 7DU
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Absolute disgrace of a company. Bought an 11 month old 25k car only to realise the day after it wasn’t rain on the headlight it was full of water inside then to notice it was a replacement from a scrapyard.closer inspection found a cracked front grill and wheel arch not lined up correctly. Took the car back in to Nelson that same day to be told yep looks like it’s been a bump for all the reasons above but contact our service team as it’s no longer a sales issue. I asked for the number to be told just google it that’s where the fun started. A shambles trying to find the right person nobody wanted to deal with it so I decided to reject the car for a refund. Naively I never expected to be buying a botched up accident repaird car for that sort of money. Had the car in to a body shop for a full report and yes it had been re sprayed,masking tape still stuck under the grill Plus the other issues. Cartime did their own inspection and found nothing wrong with the car shock. They lie through there back teeth discrediting the body shops report who incidentally didn’t take kindly to this. All they keep coming back with is in so many words unlucky you had the chance to fine the issues before you bought it. Asked out of curiosity would you put a new headlight in as it was still under there 30 day warranty to be told no but we will find you somewhere that will for fair price lol. You couldn’t make it up. Please never use this company to purchase a car there’s a good chance you will regret it.
Initially liked the service, went ahead with the purchase not at the fantastic appealing rate advertised, no it was 12%!! drove away home pulled away the paper floor mat to see hole in the footwell mat in a tesla 4yr old!! Then noticed a chip in the windscreen, left it be,but now come to get new tyres to be told the tyres on this EV r not EV tyres!! So now with the high interest rate applied im in negative equity & stuck with the agreement for another 12mths to hand back...this co isnt like your nissan or mercedes where you can clearly see your end term valuation etc, its all very jazzed up & quickly moved on to sign n take away If you have bad credit then maybe this is an option but god help if u have an accident as you will owe more than the cars value...get a bank loan n finance part to keep your rights!
Maybe I was just lucky, but there were two vehicles at Cartime both of which were exactly what I wanted. The salesperson I dealt with, Haider, was very personable and helpful. I chose one of the cars I had already seen on the Monday and picked it up (looking like a new one) on Wednesday,seamless.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
