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Carsa Towcester
Old Greens Norton Road, Towcester, NN12 8QE
towcester
4.4 (11,607 reviews)
Carsa Towcester
Old Greens Norton Road, Towcester, NN12 8QE
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It was an absolute pleasure doing business with Jordan at Towcester. From the moment we walked into the office, he welcomed us with a positive attitude, offered us drinks, and created a calm, professional atmosphere. He was well prepared for the test drive and took the time to explain all the details about the car clearly, without any pressure or hard selling. The whole purchase process was smooth and straightforward. We will definitely return to this branch when we’re ready to buy another car. Thank you, Jordan!
I had great customer service from Courtney at Carsa Southampton — she was friendly, helpful, and made the process easy to understand. She answered my questions clearly and was professional throughout. However, what let the experience down was being given a car to test drive with only 15 miles of fuel in the tank. It made the test drive feel rushed and limited, which isn’t ideal when you’re trying to properly assess a vehicle before purchasing. Aside from that issue, the service from Courtney herself was excellent. It would have been 5 stars if you had checked the fuel before offering a test drive. It would also have been nice to charge the car's battery too. Not much to ask when you're spending £25k on a car
My local garage was shocked at the state of the brakes on my car shortly after I bought it. The brake discs were flaking rust and quite unsafe. I contacted Carsa who agreed this was unacceptable and promised to refund the cost of repair - then they ghosted me, not replying to follow-up emails.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
