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I strongly urge anyone considering Carsa Gloucester or dealing with Carsa nationally to proceed with extreme caution. I paid a “fully refundable” £39 deposit to test drive a vehicle. After reading deeply concerning reviews about the Gloucester branch, including serious safety and duty of care issues, I cancelled immediately and was assured my refund would be processed. Two weeks later, I am still chasing my money. Despite multiple follow-ups, I have received nothing but empty assurances that my case has been marked “urgent,” with no actual action taken. I even gave a clear deadline for resolution, which they ignored completely. At this point, this is no longer just poor customer service — it is the unlawful withholding of customer funds. I am now escalating this formally and will be pursuing further action. I will also be continuing to share this experience publicly so others are aware of how this company operates. If you value your time, money, and peace of mind, I would seriously reconsider dealing with this company.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.