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Carsa Gloucester
Barnwood Point, Corinium Ave, Gloucester, GL4 3HX
gloucester
4.4 (11,607 reviews)
Carsa Gloucester
Barnwood Point, Corinium Ave, Gloucester, GL4 3HX
I agreed to purchase a vehicle on 13 April which had only just come into stock. At the time, I was informed that some parts were required and that the car would be ready for transport to the Bolton branch the following week. During that period, I received no proactive updates regarding the vehicle’s progress and had to repeatedly chase for information, often being promised call-backs that did not materialise. It also felt that once the sale agreement was completed, responsibility for communication was effectively dropped. When it came time to arrange transport, I was informed that the vehicle had missed its scheduled slot and would need to wait for the next available transport a few days later, as deliveries were said to take place only on Mondays and Thursdays. I had clearly communicated on multiple occasions that I would be travelling on 29 April and therefore needed to collect the vehicle before this date. I was subsequently assured that collection would be possible on Monday 27 April. However, on that day I was again told the vehicle had missed its transport slot. I was then advised it could be transported on Tuesday, which contradicted the earlier explanation regarding transport days. On Tuesday, I was informed the vehicle would arrive too late for collection, meaning it would not be available until Wednesday 29 April — the day I was due to travel. As a result of these repeated delays and inconsistent information, I had no option but to cancel the order. The only positive aspect of this experience was that a member of staff at the Bolton branch acknowledged the situation and apologised. However, by that stage the issue had already caused significant inconvenience. Despite raising these concerns multiple times, I have not received any follow-up from a senior or regional manager, either to apologise or to attempt to resolve the situation. Overall, I am extremely disappointed with the lack of communication, accountability, and customer service throughout this process.
Be extremely careful if applying for finance online. It’s a very disjointed experience with delays, lack of updates and scattergun credit searches. If you don’t go on to buy the car due to undeclared problems you’re left with a load of hard searches which has a knock on effect causing finance declines.
I bought a 21 plate Corsa on Friday May1st and am going to give an honest review and not what the dealer wants. I know how all dealers rely heavily on 9's and 10's on there reviews but that's what they want! I am going to give an honest review from the customers view. I saw the car on there website and arranged to have a viewing (£39 charge for this but will refund if you turn up) Arrived for the test drive and all were very helpful. After my drive and looking around the car I did find some overspray on one of the panels and when I mentioned it they said that they would book it in with there prep team. All was good I thought. I decided to go ahead with the sale and on the day when I turned up I noticed that this was still there. They said they would re look at it and after they did they said there was nothing more they could do with that as it had passed there 'standards' When I mentioned that I would have to get a detailer to look at this and that would cost me and could I pass that cost onto them or for them to take a little off the cost of the car, again I was told no that they couldn't do that. I still decided to go with the deal as the car itself drove and looked very nice. I had previously emailed them to say that I noticed there weren't any mats in the car and was told that a lot of times the mats that are in the cars when they buy them are sub standard so they are removed. putting you in a position where they want you to buy a set from them at a starting price of £79.99. A good sales technique! Upon driving home it suddenly dawned on me that I hadn't checked for spare wheel etc. only to find the Corsa doesn't have one and has a repair kit instead but that too was missing. Luckily I didn't have a puncture on the way home. I emailed them again for one to either be got for me or for me to buy and get them to pay for it and again I was told that because 'tyre repair gel' is specific to a vehicle again they don't put one in. To restore my faith in them I would have thought as a goodwill gesture they would have done something but no, nothing. considering there website is very clear on vehicles going through umpteen checks both inside and out I find it remarkable that they sell a car with no spare wheel or puncture repair kit and to make matters worse is that they don't even tell you that the car has NOTHING in the event of a puncture. Overall I am left quite dissatisfied with this dealer and like so many out there they do all they can to look after you when you are looking to purchase a car but then treat you in a different manner when you have actually paid your money.
Very nice guys to deal with but do like to talk up the extra things available to experience for my taste so didn't take any of them, went to look at the car a day earlier than I should (i booked the wrong day) but they were very good about it but car not there so had to come back next day did buy the car and so far so good
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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