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Carsa Gloucester
Barnwood Point, Corinium Ave, Gloucester, GL4 3HX
gloucester
4.4 (11,607 reviews)
Carsa Gloucester
Barnwood Point, Corinium Ave, Gloucester, GL4 3HX
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SO many issues. Customer service is absolutely shocking post-sale. Sales process was fairly smooth, but we weren't allowed a proper test drive - we were just told to go up the road and back. Bought the car thinking it seemed fine on the short drive we had. Almost a year down the line and the car has been in the workshop more than it has been with us. In between workshop visits it's been a constant battle with a complete lack of transparency and active communication - I'm always having to chase. Sounds like the workshop is completely overwhelmed by cars having issues. At least seven separate issues with our car so far, most of which should've been picked up in checks before sale. 'Bodged' repairs, a lack of proper diagnosis and explanation of faults, and a refusal to put some things right because something broken doesn't necessarily mean it's an MOT failure, even if it will cause issues in the future. I could go on...
I purchased a car from Carsa in Gloucester and Conor was very knowledgeable and helpful, he explained everything and answered any questions I had! It was a completely seamless experience, and now I have the car of my dreams! I’d definitely recommend anyone thinking of buying a new car to come here over a main dealership!
Overall positive experience, but some simple improvements could be made. Reserve and collect appointment was smooth. Relaxed environment with no sales pressure. Employees very pleasant to deal with and buying process straightforward. Certain other car supermarkets provide a 14 day trial and no quibble return which I now think is a very compelling offer. The contract here makes clear it is up to you to inspect and ensure all works as you expect which adds a level of pressure. Also for EVs - carsa should really ensure the charge is up to at least 80%. We were told they would reimburse a rapid charge - but after several unanswered emails I have given up. Carsa doesn’t provide Battery health certificates which they should reconsider as it is an important aspect for a used EV. They were happy to complete one while we waited but an upfront certificate would add value to their cars.
I had a very disappointing experience with Carsa On Sunday 12th April 2026, I paid a holding deposit for a vehicle online. The following day, I spoke with Josh, who was initially helpful. We completed the finance application online, which was approved within an hour. Everything was then arranged for me to test drive and complete the purchase on Saturday 18th April. However, the day before I was due to collect the car, I emailed Josh and received an automated response saying he was off until the 20th. Concerned, I called and spoke to Matt, who informed me that the car had not even been moved to the agreed branch. On top of that, I was told the vehicle still had scratches that had not been repaired—despite being previously assured these had already been sorted before I applied for finance. I was also informed that the battery state of health check had not been completed. As a result, I was told I could not view or collect the car on the agreed date. This was extremely frustrating, especially considering the dealership had an entire week to prepare the vehicle but failed to do so. I emailed Josh again on the 20th when he was due back, outlining all the issues, but received no response whatsoever. I then had to call to cancel the purchase myself. To make matters worse, I have still not received my deposit back, nor any communication confirming when it will be returned. This experience reflects very poor customer service, a lack of communication, and weak management. I would not recommend Carsa based on how this situation was handled.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
