|
Beta
220
Carsa Gloucester
Barnwood Point, Corinium Ave, Gloucester, GL4 3HX
gloucester
4.3 (12,011 reviews)
Carsa Gloucester
Barnwood Point, Corinium Ave, Gloucester, GL4 3HX
I was treated really well by Steve and he did everything he could to get my finance. My only gripe with the whole experience was the cleanliness of the interior. I mentioned it a few times and was told would get a full valet. I should have taken photos but unfortunately didn’t. But I did have to buy leather cleaner and trim restorer and 2.5 hrs of cleaning to make it look really nice. Only other thing was you need to have milk for tea making facilities. I cannot drink tea with powdered milk.
The store is not visually appealing. It is not easily navigated and not particularly welcoming. Staff seem unprofessional and not trust worthy. I was asked in store before I left to leave a 5* review even though I explained issue I had which made me feel very uncomfortable. The car is as stated on the website although the tyre pressure light was on at the test drive, the staff told me it had been 'switched off'when I picked it up and it came on again on the way home. It had a slow puncture
Absolutely appalling and dishonest experience with this carsa car company. I was clearly sold a warranty that was presented as covering scratches, with the promise that they would come out and repair them for free for up to 4 years. The salesperson even showed me paperwork explaining the size of damage that would be covered. Now, when I actually try to use the service, I’m being told the policy only includes a basic polish — which is completely different from what was sold to me. This feels like blatant mis-selling and false promises just to get extra money out of customers. It’s unacceptable to mislead customers like this and then hide behind technicalities when it’s time to honour the agreement. I feel completely deceived and taken advantage of. I would strongly warn anyone considering this company to be extremely cautious — make sure you read every detail because what they tell you in person clearly cannot be trusted.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
Are these results helpful?
Help us improve
