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Capitol Volkswagen Merthyr Tydfil
Pentrebach Road, Merthyr Tydfil, CF48 1YA
Capitol Volkswagen Merthyr Tydfil
Pentrebach Road, Merthyr Tydfil, CF48 1YA
(View 1,343 vehicles in group)
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I took my id4 to Bath Volkswagen where I was supposed to be having a service, MOT, recall and fault investigation. I also had a courtesy car booked as I live a significant distance from Bath. This was all booked in two months ago and I received a confirmation email on 18/06/2026 which even provided the registration of the courtesy car. After travelling to the dealership I was informed that there was no courtesy car. I even pointed out the email confirmation and was told that the car was not even from the dealership. I was given the option of leaving my car there (I don't know how I was supposed to get home or carry on my daily activities without a car), or wait for the service/MOT and rebook the recall (this was not possible as I had to return to work). This was a complete waste of my time and, with the service and MOT due in the next 3 weeks, time is short to put this right, but Mon Motors have not even acknowledged the email I sent to them yesterday morning. I will now have to book it in elsewhere at short notice.
Diaa took the time to explain everything clearly when I purchased my Audi A3. He was very knowledgeable about the car and also went through the finance options in detail, making sure I understood them. Throughout the process, I was kept informed, which made things straightforward. It was clear that Diaa knew his stuff and took care to answer any questions I had along the way. His assistance really stood out during the purchase process. Diaa is an absolute credit to Audi.
We purchase the volvo xc40 and we worked with justin through our whole process. This was our first ever purchase of a new car and Justin was amazing. Walked us through the whole process with by making sure we knew everything every step of the way. Made sure we knew what we was buying plus what we should look out for. He is a great asset to your team there. We collected the car today and he knowledge and passion for the brand was outstanding. He took us through the basic in the car and worked well with my wife with everything else. I have to say he has made this experience seemless for us. Thank you justin and the volvo team. Michael and Ann Rees
I was a bit unsure about upgrading early, but Bethan , Gabe & the team listened to what I wanted and provided honest advice without any pressure. I’m pleased we’ve ordered a new XC40 Plus Hybrid Petrol (2027 ) in Denim Blue. Treated like VIP family . Well done MonMotors Volvo Cardiff .
So I wrote a fair review of Mon Motors 6 days ago but they got it removed as I mentioned the site Managers name which is ridiculous as it’s on their website as common knowledge so feel free to obtain their details from their website Avoid this dealership if you can. The level of customer service is shocking, we were shouted at and treated dis-respectively. No one has a clue what other people promise Promised call backs and no one calls The main Manager does not deal with urgent issues The company as a whole should be avoided if Weston is anything to go by Bye bye Mon Motors we will never be using you again And before you ask me for more information I have already raised a formal complaint on 6/6/26 to your compliance email address which hasn’t even been acknowledged, this is laughable as this goes against your own complaints procedure !!!
I visited Bath Audi recently and worked with Nigel. He was very helpful throughout and gave me plenty of space to make my own decision without feeling rushed or pressured. The process felt smooth, and there weren’t any unnecessary complications. Nigel answered my questions clearly and made sure I had all the information I needed before choosing the car. It was straightforward, which I really appreciated.
To Mon Motors, Merthyr Tudful I am writing to express my appreciation for the excellent service I recently received when purchasing my Volkswagen T-cross from your dealership at Merthyr Tudful. From my very first visit to the showroom, through to the delivery of the vehicle to my home, I dealt exclusively with one member of your team - your Sales Executive, Flynne Thompson. I feel it is important to write and acknowledge the manner in which he conducted himself throughout the entire process. Buying a car can often feel overwhelming, but this was quite the opposite. From the outset, he was courteous, knowledgeable and, importantly, never pushy. While he was understandably firm in working within the company's guidelines, he was also willing to discuss options openly and constructively. I took quite some time to make my decision, perhaps, close to ten days (I’m not quite certain how long). During this time I kept asking numerous questions and may have appeared dithering at times. However, at no point did I feel rushed. He remained patient, and always available whenever I needed clarification. Looking back, we reached an agreement remarkably smoothly and amicably, due in no small part to his pleasant manner. He handled all of the paperwork, explaining everything clearly and ensuring the process was straightforward from start to finish. I was particularly impressed that, even after the sale had been completed, he offered further assistance regarding the transfer of my registration number with the DVLA. This willingness to continue helping beyond the transaction speaks volumes about his commitment to customer service. The experience concluded with him personally delivering the vehicle to my home, which was a fitting end to what had been a positive purchasing experience. In an age when excellent customer service is often talked about but not always delivered, I felt it important to recognise a member of staff who exemplifies it. He is a credit to your dealership, and I hope this letter is placed on his personnel record and shared with both him and his management team. Please accept my thanks for a professional experience. Terence (Terry) Williams.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
