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Capitol Volkswagen Merthyr Tydfil
Pentrebach Road, Merthyr Tydfil, CF48 1YA
merthyr tydfil
4.7 (1,914 reviews)
Capitol Volkswagen Merthyr Tydfil
Pentrebach Road, Merthyr Tydfil, CF48 1YA
Took my Audi to Cheltenham Branch for an MOT. It failed on a track rod end + 3 advisories on tyres. Took the vehicle to another garage to have the TRE fixed. Took the car back next day for mot. It failed on a tyre that passed the day before. The manager was very unhelpful, and when I returned after having the rear tyre changed he saw me come into the showroom, quickly disappeared and kept me waiting 40 minutes. When I took the car to have the tyre changed, all tyres were checked and I was advised none of the tyres were MOT failures. I’m not at all happy with the sloppy service given at Mon Motors, their prices are extortionate and their customer service is appalling.
I reserved a vehicle online with VWCV Bristol branch of Mon motors. I canceled verbally and via email the day after. No reply to emails or phone calls. Seems very strange that there isn't an online way to reverse my deposit payment of £250. Attempted to call more times than I can count. Finally spoke to somebody who would look into this and still no correspondence regarding refund. So I'll have to keep calling until maybe eventually I will get my money back! Beware putting a deposit down with this company.
Lewis was really friendly and professional, which helped put me at ease. He took the time to explain things clearly and made sure I felt looked after during the process. I found him polite and courteous, which made the experience much more comfortable than I expected. Everything felt handled in a professional way without being too formal or stiff.
I was initially unsure about which car to go for, but Bethan took the time to listen carefully to what I wanted. She provided honest advice and helped me choose a Volvo XC40 that fits my needs perfectly. There was no pressure during the process, which made things much easier. Her approach felt straightforward and accommodating throughout.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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