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Capitol Volkswagen Merthyr Tydfil
Pentrebach Road, Merthyr Tydfil, CF48 1YA
merthyr tydfil
4.6 (1,946 reviews)
Joined 2010
Capitol Volkswagen Merthyr Tydfil
Pentrebach Road, Merthyr Tydfil, CF48 1YA
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Avoid this dealership if you can. The level of customer service is shocking, we were shouted at and treated dis-respectively. No one has a clue what other people promise Promised call backs and no one calls Richard Clapp the Manager does not deal with urgent issues The company as a whole should be avoided if Weston is anything to go by Bye bye Mon Motors we will never be using you again
I recently visited the dealership and found the team to be friendly and professional. They took the time to explain everything clearly, which made the process much easier to understand. Their approach was consistent and professional throughout, which I appreciated. It was a straightforward experience with no unnecessary complications. I am satisfied with how everything turned out and so pleased with my new Audi , would highly recommend.
I go into this dealership (VW Gloucester) on Saturday morning as my EV cable seems to have gone faulty as it is not charging my car or my other EV, but another cable is. I have my ID3 on a fully maintained lease, meaning I can go to any dealership (This is my closest and I happened to be in Gloucester for something else so decided to pop in, not expecting them to look at it then but booking it in would've been nice). I spoke to a girl there who told me it's down to my lease company to sort this out. I tried to explain it isn't as they are just a finance company all VW dealerships have to do is diagnose the fault and then send a TPI (I think it's called TPI) to my lease company to see if they will authorise paying for the part. She was adamant I have to speak to my Lease company. My lease CS don't open weekends so I waited until Monday to contact them, and they told me yes I am fully maintained my cable is part of that as its an essential part of the vehicle. That I just need to go and get it checked by VW or an approved garage. I explained I tried this with VW Mon Motors Gloucester and they turned me away and that you need to sort it, I also told them I knew this was false and that the garage should have booked it in. I sent an enquiry online to VW Gloucester on Monday and it is currently Wednesday with no response. It's probably no coincidence that I have had to make a bad review on Google about this Mon Motors dealership as I had a bad experience with Mon Motors Skoda in Gloucester. So obviously the higher management are just not interested in customer service so the front facing staff are projecting that. This was my review on Google above. They since got back to me and gave me hope that they would request authorization from my lease for a new cable (I said ok but I knew my lease would ask for diagnosis and that was why I went into the dealership in first place) The first email was from the after sales manager then couple days later someone else emailed me stating same thing. Then they out the request through and my lease states no they want it diagnosed with pictures first just like I thought would happen. I'm now going to be left with no charging cable as my friend needs his cable back (he has a tethered wall charger so didn't need his until now he's going off on holiday) I only have an untethered wall charger at home. This could've been sorted weeks ago but they like to make you fight to get things sorted. Telling me to basically go away and speak to the lease company that only authorises the work not actually does it. My last email to them has now gone unanswered. So glad I'm going away from VW next month when this car goes back. Staying away from cupra and seat also as the dealership is also this company.
Matthew was professional and welcoming. He explained everything clearly and took time to answer our questions. We felt comfortable throughout the process and well looked after. His patient approach made a real difference, especially after an earlier disappointing experience with another staff member, whose manner had felt judgmental and dismissive. Thanks to Matthew, we decided to proceed with purchasing the Audi Q7.
Booked car in over a month ago, due to drop it off 8 am tomorrow. Receive text to say it’s been cancelled, no explanation. Phoned up, promise someone will give me a call back, no call. Phone again no one available to speak to me. No idea what is happening, my MOT expires in 13 days, thought booking it in well over a month in advance would be sufficient. Decent customer service would at least involve offering an alternative, some kind of solution, someone at least to speak to. Just left high and dry - very different attitude when they were selling me the car! Really shabby shoddy service! Please don’t bother cutting and pasting a reply that says give us more information. You must have all the details in your system, you i assume must know why you cancelled the MOT and why you offered no alternatives or any solution. The reply mons motors provided adds nothing. I specifically said don’t ask for more information because you have everything. Obviously, you haven’t read my feedback. And all you are doing is a cut and paste without any thought. Confirms my opinion that you are useless!
I purchased an Audi A1 at the Cardiff branch and was really pleased with how everything turned out. The staff were friendly and professional especially Scott, making the process straightforward. He was polite and thorough throughout the process and approachable whenever I had questions, which made me feel well looked after during the purchase. He was quick to act when the car we were interested in became available which enabled us to purchase and take it home on the same afternoon. The car has been great to drive so far. It’s smooth on the road and suits my needs perfectly. I’m very happy with how things worked out.
Mark was very professional and took the time to explain everything clearly, which I really appreciated. He was polite and courteous throughout, making the process much smoother. The friendly approach made it easier to understand my options without feeling rushed or pressured. I left feeling confident about my purchase of the Audi A1.
The test drive was really helpful in getting a feel for the Audi Q3, and Waleed explained the key features clearly. He had a friendly and professional approach, which made the process more comfortable. His welcoming manner stood out, and he even followed up the next day to check how I was getting on with the car. It was good to have everything explained so well without feeling rushed.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
