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Capitol Volkswagen Merthyr Tydfil
Pentrebach Road, Merthyr Tydfil, CF48 1YA
merthyr tydfil
4.7 (1,914 reviews)
Joined 2010
Capitol Volkswagen Merthyr Tydfil
Pentrebach Road, Merthyr Tydfil, CF48 1YA
Judi was really friendly and patient, which helped put me at ease as I was a bit unsure at first. She kept me informed with regular updates and explained everything clearly, including the finance and legal details. It felt like nothing was too much trouble, and her professional approach made the whole process much easier to follow. I felt valued throughout the experience, which left me feeling really pleased with how things were handled. Left feeling confident about my decision.
We were invited to attend a sales weekend to see if we would be interested in purchasing our third car from Audi Bristol. The salesman David Sheppard was busy when we first walked into the showroom so my parter and I had a wander around the showroom. She currently drives an Audi q2 sport and noticed a black Audi q2 s-line in the showroom which she loved the look of with the half leather etc.eventually David was free so we asked him if he could give us some figures on the q2 s-line if we were to part exchange our car. When he came back to us with the figures we told David that’s too expensive per month so we decided to put in another £500 deposit to get the q2 s- line to an affordable monthly figure. David came back and said Sadiq his business manager has done a special deal and with our £500 cash deposit he could get the payments down to £364 per month instead approximately £60 per month more than we were currently paying. We said ok we will go with that deal. Just as we thought the deal was done David informed us that his colleague has sold the car in the showroom. No problem we said if it’s sold it’s sold! Sadiq and David then said “let us see if we can find a similar car within the group? Happy days Sadiq found as we were told the same car in the same colour as in there showroom! We also asked for confirmation it is the s-line in black as the showroom car? David replied yes it is! So we left the dealership happy we have got the car we wanted a q2 s-line in black coming from there Cheltenham branch. Strangely enough after about a week we received a call saying Bristol Audi could not get the car we were told we could have so they have ordered a new one from the factory? I commented to Rachel “ no problem it’s worth waiting for just check it is still going to be the q2 s-line in black? Again David replied “yes it is! So we were happy to wait no problem. To cut a long story short on the 27th of April we went to Audi Bristol to collect our new car. After all the banter and being told to sign there press hard! We were taken to my parter Rachel’s new car. I it was not a q2 s-line but a q2 sport like our existing car! We then said to David”that’s not the car we were told we were getting? Basically we don’t want it! To which he replied come on in to the show room so we can sort it out! We told david and Sadiq we don’t want to take the car as it’s not what we were told we were getting. Sadiq offered us a loan car of a q3 auto but unfortunately reached doesn’t drive an auto! He replied that’s all we have available! Sadiq then came out of his office and said”I have found a s-line replacement come back in on Friday at latest next week to change the car. He said the sales manager said take the car and we will sort it out next week. We thought the sales manager was not present as you would have thought that he would have come out to see us considering the major mistake made by David and Sadiq! He would have asked us to sit down with him and sort out the situation to resolve the mistake by his staff? Didn’t happen.It took 12 days after collecting the wrong car for us to talk to the sales manager Ollie, who basically said. I have looked into the situation and we have done nothing legally wrong as you have signed the paperwork for a q2 sport! My partner signed the digital order without reading it out of trusting the salesman which turned out to be a big mistake. Do not deal with Bristol audi under any circumstances!
Bought a vehicle online - arrived given 5 minutes to review as deliver Driver in hurry to leave. Found passenger rear door broken won’t open and window won’t open. The heater matrix doesn’t work - rear light lens broken- glovebox had no handle and boot full of water and washer matrix doesn’t work. Requested recontact from manager didn’t happen when spoke to staff denied all faults even though I have video evidence the day after delivery of all faults. Manager states it didn’t leave with any faults- funny how it had water extraction devices in vehicle to extract damp. Tried to sort matter with no avail- avoid
I recently purchased a car from Bath Audi and was impressed with the level of service throughout. Brad Cox was professional and helpful, making the process straightforward and ensuring I had no concerns. The staff I dealt with, from the managers to those on reception, were polite and welcoming, which created a positive atmosphere. Brad clearly explained each step of the process and made sure everything was understood before moving forward. Communication about what would happen next was clear at every stage, which made things easier. The whole experience was smooth, and I left feeling confident about my purchase.
I was a bit unsure when I first went in, but Nic made everything feel easygoing. The test drive helped me decide on the Ford Puma, and I appreciated that there was no pressure to commit right away. They gave honest advice, which made me feel more confident about the purchase. It didn’t feel like a pushy sales environment at all, which was refreshing.
Gareth was friendly and professional throughout my visit. He made the process of purchasing an Audi A3 straightforward and stress-free. He was easy to talk to and answered all my questions clearly, which I really appreciated. The atmosphere felt approachable, and I never felt rushed or pressured into making any decisions. I am happy with how smoothly everything went during the purchase.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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