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Browns Car Company
27 The Causeway, Maldon, CM9 4LJ
maldon
4.5 (1,139 reviews)
Joined 2019
Browns Car Company
27 The Causeway, Maldon, CM9 4LJ
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Absolutely brilliant from start to finish Communication was excellent didn't have to worry about a thing.Pete and Ricki were lovely. If you looking for a car why not go a little further just like I did . Great value for money Gorgeous family car. I am gonna be turning heads in Northampton. Part exchange easy sorry to see my Mini go but greatful it has gone to experts that know what they are doing Thanks guys xxx
AVOID!!! Still waiting to receive my \u2018REFUNDABLE DEPOSIT\u2019 for almost 3 weeks now. I\u2019ve been promised it every day. I\u2019ve had nothing but lies from the start about everything so AVOID!!!! There are many other reviews about Browns not giving people their money back. I will add any updates I receive here but I doubt I will have any as I just keep getting lied to over the phone.
Brought a car about a month ago. Pleased with the service at that point but did pay nearly \xa320k for the car so disappointed when after 2 weeks there was a mechanical issue and now 2 weeks on still haven\u2019t got car back, understand part is proving hard to get hold of but on the car tracker it\u2019s been being driven around and when we call we get told someone will call back but they don\u2019t and find we are having to chase everyday for answers but still not getting any. They want your money but won\u2019t help after they have it. Wanted to believe that the fb reviews weren\u2019t true but now starting to believe them! Disappointed
Bought a car from Browns Car Company in July and it turned into nearly 6 months of stress, excuses, and wasted time. The frustrating thing is that the faults were not even major mechanical failures, mainly the TPMS (tyre pressure monitoring system) and suspension issues. Yet Browns seemed completely incapable of fixing them properly despite having the car back countless times. I was promised before purchase that all dashboard warnings would be cleared and the car would be fully serviced and MOT\u2019d. That turned out to be untrue. Within days the faults appeared and from then on the car was constantly back with them. Over the next 5 months: \u2022 The car repeatedly came back with the same faults still present \u2022 At one point it came back worse than before \u2022 I had over 5 courtesy cars, several of which were not road legal (no MOT, no tax, faulty headlights, no heater, etc.) \u2022 I made 40+ calls myself, my wife made 60+, plus endless emails and WhatsApps \u2022 I also had numerous calls with companies Browns had outsourced the repairs to, because Browns kept fobbing me off, and even those companies commented on how difficult Browns were to deal with \u2022 I formally rejected the car under consumer rights, but was ignored/fobbed off repeatedly To make matters worse, my mother had just died before I bought the car, so this was already an extremely stressful period in my life. Browns showed absolutely no care whatsoever for me as a customer. Their customer service was atrocious from start to finish. In the end, after nearly 6 months, I had to organise the repair myself and Browns simply supplied the parts and paid the bill. I am sure Browns will reply to this review with excuses or their version of events, but honestly, how can anyone defend this level of service? Make your own mind up. Also, trust your instincts. When you walk into the \u201cshowroom office\u201d you get a feeling that something is not right. I ignored that feeling because I wanted the car. I should have trusted my instincts. If you get that feeling too, walk away. DO NOT BUY FROM BROWNS unless you are prepared for endless hassle and stress. If you do buy from them, pay by credit card and never pay the full amount until every fault is genuinely fixed. Edit 20-05-26 Absolute downright lie about receiving any money as goodwill, only paid for what was supposed to be done in the first place; many courtesy cars, many phone calls/contact over many months earlier. Guess customers will decide the rest for themselves, I have wasted enough time.
VARY BAD COMPANY SPECIALY SALES PERSON TYLER. WE BUY CAR FROM THIS COMPANY INCLUDING DALIVERY HE SAID CAR IS READY TO GO AND WE PAID FULL PAYMENT. AFTER PAID HE SAID WE HAVE DRIVER ISSUE WE ARE DALIVER TOMORROW. NOW THEY SAID WE TRY TO DALIVER CAR BUT ENGINE BRECK DOWN. BASICALY THIS SALES PERSON LIES WITH ME ALWAYS.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
