|
Beta
27
Brookfield Autos
50 Wigan Lower Road, Standish Lower Ground, Wigan, WN6 8LJ
wigan
4.4 (100 reviews)
Joined 2022
Brookfield Autos
50 Wigan Lower Road, Standish Lower Ground, Wigan, WN6 8LJ
Are these results helpful?
Help us improve
11 months later and the mot proves he lies....beware... Andrew said in the first 2 months he awaits postage confirmation of the second key. As I still haven\u2019t received it this means it hasn\u2019t been posted. I am beginning to believe he wrongly advertised and there is no key. As he emailed and stated many times there is a second key why is he not posting it. So \u2013 Until I receive receipt of the key this review proves that Andrew incorrectly describe vehicles and indeed lies. I only wish this review had been on his site whilst I was reading up on Brookfield Autos I would have given him a wide berth. When I asked about the cost of window tinting his reply was \u2018take it or leave it\u2019. I should have left it there and then with that response. On delivery of the vehicle (which was a rigmarole in itself) it was too late to challenge the \u2018professionalism\u2019 of the \u2018professional clean\u2019 he claims occurs on vehicles. I had to purchase a steam cleaner to get rid of the awful brown stain on the front seat and I am sure he was embarrassed as me when I was greeted with old, dried mud over the handles of the seat when we opened the door. The first day I drove the car I emailed a concern about the banging at the back of the vehicle when going over rough tarmac. He hasn\u2019t followed up on this and it still is not resolved. I can only hope the advisories on the failed mot (after I purchased it) have been rectified, as Andrew has stated and I will not have to change the brake pads. (11 months later I'm adding this..car has been mot'd, he's lied, brake pads not changed and I've done less than 2k miles but he knew he'd get away with it because you don't know he's lieing until you take it to next MOT which is after the warranty date) When I wrote my original review stating that my request for the service report and second key is getting ignored Andrew emailed me claiming I was blackmailing him and that he had gone above and beyond with his customer service. He sold and delivered a car that I bought. I expect nothing less. It is not unreasonable to request everything he advertised and I paid for to come with the car. And if his customer service as described above is above and beyond then he needs to change vocation. This is not blackmail. This is my review, until the key is received. I have asked Andrew how he wishes to proceed with resolving the dispute. Update \u2013 a day after I posted this a fault appeared on the car. I emailed Andrew and he stated it is wear and tear. It had a service and mot 2 months ago and I have driven only 1120 miles. I said if the key doesn\u2019t arrive within the month I will be returning the car as it is within the 6 months warranty. 2 days later, a broken key arrived in the post which could have belonged to any model. I called Andrew, withheld number, as he chose not to answer it if he knew it was me. He said that customers were laughing at my updated reviews. He said I was \u2018special\u2019 and I was \u2018stalking him\u2019. I explained how the key he sent doesn\u2019t work and asked why didn\u2019t he test it on the vehicle before delivering it. He said he couldn\u2019t test it as I had the vehicle. This meant, when he advertised the car with 2 keys, this was a lie. There wasn\u2019t a second key. When he delivered the car to me I asked for the second key and he said he would post it out. He obviously didn\u2019t have the key for it to take over 2 months and a lot of requesting and fobbing off by him saying it had been posted. I said I will be returning the vehicle and want my money back as it is within warranty and he said he will only give me market price for it!! This proves his cars are overpriced and the 6 month warranty therefore does not exist. I have asked for a battery for the key he sent and I want it in writing that the brake pads were changed in the service so they will not be a cost in the next mot, his response his blackmail. He has said as I haven\u2019t removed my previous post he will not help me. I am hurt and appalled by his customer service and wish I had never become his customer.Go elsewhere!
I would like to thank Qasim at Brookfield for his help in trying to secure a car for me, im new to high end cars and he understood and was extremely patient and did a great job, I must add, we didn't manage a deal but he never lost focus all the way thought, what was for him, a tricky journey. Can only recommend.
I had a great buying experience. Andrew was very helpful giving all information that I asked for but didn\u2019t pester when I was looking around at the car that I ended up buying. Very quick process, I went to look at the car on Saturday and it was mine by Tuesday. Car is exactly what I wanted and couldn\u2019t be happier. Would definitely recommend buying from here!
I had a brilliant experience buying my VW Beetle from Brookfield Autos. From start to finish they were honest, trustworthy, and genuinely lovely to deal with \u2014 no pressure, no salesy nonsense, just clear information! Andrew took the time to answer all my questions, was upfront about everything, and made the whole process feel relaxed and reassuring. It\u2019s so refreshing to buy a car from Brookfield Autos because of how open and honest they were and wanted to make sure the car was the right fit for me! I was able to test drive it, after driving up from London. Anything I wanted checking on the vehicle was checked and any issues that were found were rectified immediately! I drove away feeling confident, looked after, and really happy with my purchase. I wouldn\u2019t hesitate to recommend Brookfield Autos to anyone looking for a car!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
