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Brooke MOT Centre Ltd
Unit 25 Brooke Industrial Park, Norwich Road, Norwich, NR15 1HJ
norwich
4.3 (343 reviews)
Brooke MOT Centre Ltd
Unit 25 Brooke Industrial Park, Norwich Road, Norwich, NR15 1HJ
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DO NOT USE THIS COMPANY! Literally go anywhere else, once they have made a sale, they drop you instantly. We bought our car mid 2025 and have had nothing but problems with it since. It has broken down twice and been in to repair five times altogether. They have not only been complacent, but can barely pick up the phone to communicate any delays. We have had to constantly chase answers and have even had them hang up and ignore our calls. They can't keep to their own deadlines and they have been excruciatingly slow to diagnose, slow to repair and hide behind loopholes. They just don't care or can't be bothered. Avoid like the plague, I regret ever laying eyes on them. This company is everything you DON'T want.
I purchased my car in Dec 2025 and found the sales team extremely friendly, knowledgeable and not at all pushy . I would like to give a BIG SHOUTOUT to John in particular who came to my rescue today when on my way to a hospital appt my car developed an engine fault and warning light which advised to stop driving. I called and spoke with John for advice who advised even though they don\u2019t have breakdown recovery service he would come out to me straight away to offer assistance. He arrived within 20 mins and left me with a loan car to continue my journey to hospital appt and he took my car back to investigate fault on computer system. Just 4hrs later my car was ready for me to collect with minor fault rectified. I cannot fault the service I received.. how many other business would come to a damsel in distress so quickly and efficiently. I give BMC a 5 star recommendation and a big extra hug for John, my hero \U0001f44f \U0001f60d
Recently purchased a BMW 4 series from these guys. Dealt with John & Charlie throughout the whole process, these guys answered any concerns I had straight away regarding the condition of the vehicle. My car was spotless on collection, I would be happy to use these guys again in the future. Thanks again BMC!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
