|
Beta
188
Brooke MOT Centre Ltd
Unit 25 Brooke Industrial Park, Norwich Road, Norwich, NR15 1HJ
norwich
4.3 (319 reviews)
Brooke MOT Centre Ltd
Unit 25 Brooke Industrial Park, Norwich Road, Norwich, NR15 1HJ
Are these results helpful?
Help us improve
Myself and my husband just purchased 2 cars from them- great service- friendly and approachable! From the start with Charlie and John and not forgetting the smilie Ellie on front desk great! Thanks guys!
charlotte schofield
22 January 2026
Many thanks to John and colleagues for looking after us from first phone call with Ellie to collection of our Hyundai i10 on Christmas Eve from John, just Good old fashioned customer service. Would definitely recommend, thank you again. 👍 …
Jim Lincoln
22 January 2026
DO NOT USE THIS COMPANY! Literally go anywhere else, once they have made a sale, they drop you instantly. We bought our car mid 2025 and have had nothing but problems with it since. It has broken down twice and been in to repair five times altogether. They have not only been complacent, but can barely pick up the phone to communicate any delays. We have had to constantly chase answers and have even had them hang up and ignore our calls. They can't keep to their own deadlines and they have been excruciatingly slow to diagnose, slow to repair and hide behind loopholes. They just don't care or can't be bothered. Avoid like the plague, I regret ever laying eyes on them. This company is everything you DON'T want.
Lydia Fulcher
15 January 2026
I purchased my car in Dec 2025 and found the sales team extremely friendly, knowledgeable and not at all pushy . I would like to give a BIG SHOUTOUT to John in particular who came to my rescue today when on my way to a hospital appt my car developed an engine fault and warning light which advised to stop driving. I called and spoke with John for advice who advised even though they don’t have breakdown recovery service he would come out to me straight away to offer assistance. He arrived within 20 mins and left me with a loan car to continue my journey to hospital appt and he took my car back to investigate fault on computer system. Just 4hrs later my car was ready for me to collect with minor fault rectified. I cannot fault the service I received.. how many other business would come to a damsel in distress so quickly and efficiently. I give BMC a 5 star recommendation and a big extra hug for John, my hero 👏 😍
Sue Ford
15 January 2026
brilliant! welcoming friendly & super fast & easy to deal with, 5 star service
teri kissane
12 January 2026
Recently purchased a BMW 4 series from these guys. Dealt with John & Charlie throughout the whole process, these guys answered any concerns I had straight away regarding the condition of the vehicle. My car was spotless on collection, I would be happy to use these guys again in the future. Thanks again BMC!
Rafael Zmidzinski
29 December 2025
Terrible car dealer. Knowingly sold a vehicle in summer 2025 with issues. 3 months later issues still not resolved. Courtesy car provided also plagued with issues. Will not honour consumer protection act by providing refund. Will have to pursue legal recourse.
Scott Watkins
26 November 2025
Friendly staff John.was helpful
Gary Draper
12 November 2025
Very happy with the service and the the car they sorted everything out for me thank you again mike
Michael Wright
31 October 2025
Brilliant service
Curtis Newman
31 October 2025
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
