|
Beta
21
Blackpool Nissan
Amy Johnson Way, Blackpool, FY4 2RP
blackpool
4.5 (9,086 reviews)
Blackpool Nissan
Amy Johnson Way, Blackpool, FY4 2RP
We paid in full for our Nissan Leaf and were given confirmation for collection, only to arrive and be told the car was not actually ready. This caused unnecessary inconvenience and wasted our time. When we eventually received the car, it was only charged to 29% (we waited 30 mins then charged to 51%) despite us paying an additional £20 charging fee. A refund was processed, but 5 mins later the transaction showed as “reversed” in our bank account. The condition of the vehicle on handover was also below expectations. Compared to the standard of preparation we experienced with our previous MG5 (purchased in chorley branch), the car was noticeably not cleaned or presented to an acceptable standard. To make matters worse, one of the supplied keys was not functioning, even after replacing the battery ourselves. Overall, this has been a frustrating and disappointing handover experience with poor communication and lack of attention to detail.
I purchased a MINI from Chorley MG and dealt with Alex remotely via email and telephone. He was friendly, professional and courteous at all times. He managed to arrange the purchase at 3pm and by 5pm the car was prepped and on the back of a loader to be transported to me. It arrived just before midnight on the same day. I couldn’t be happier with the service provided and the quality of the car.
I recently purchased a car from MG dealership and had an excellent experience ! Adam Wilcock was my representative, and he was fantastic from start to finish. He was friendly and made the whole experience smooth and stress free. The car itself exceeded my expectations and Adam took the time to answer all my questions making me feel confident t in my purchase. If you ent hassle free, friendly and genuinely good experience Adam and MG staff are the ones to see.
From the moment that we arrived to leaving with our new car, the service that we received from Adam, was first class. We had previously had a bad experience with a retailer and we can honestly say, that Adam restored our faith. First class service and we will be customers for life
Thankyou Dawid for your excellent customer service. Dawid supported me throughout the purchase of my car and went above and beyond to ensure the process was seamless. He is an absolute credit to the Chorley Group and I cannot praise him enough. Thankyou to the team for ensuring my car was serviced and in full working order before the purchase was completed. This is very much appreciated.
We had a great experience with Chorley group, Tom was very helpful and answered all our queries and shared all the information very well. Car was really in good condition and delivery was also very well prepared. Few detailes we were uoset at the time of delivery but Tom took care of that very well. Thank you.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
Are these results helpful?
Help us improve
