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Barnyard Trade Cars Limited
Viewing By Appointment Only, Rugby, CV21 1HY
rugby
3.9 (284 reviews)
Barnyard Trade Cars Limited
Viewing By Appointment Only, Rugby, CV21 1HY
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They seem to have a culture of not prioritising picking up the phone, then not prioritising contacting customers who have left a message when they ring. I've had to leave a message 3-4 times before I can get through and don't believe I've ever been called back as promised. I was informed a service was cancelled only once I'd turned up for it. I was told I had been contacted multiple times to tell me this (I checked it was twice over the course of a week, with no attempt to contact me on the day of service to save me the bother). I would suggest a quick and easy text message or email would be advisable if a customer can't pick up the phone. This would have saved me a lot of effort. 3 star as they did honour a warranty replacement with minimal quibbling.
I serviced my Honda jazz on 29th November 2024 at Bath Honda. After the service, the staff for car wash scratched my car. At that time, both the service advisor and service manager agreed to repair my car. However, no one contacted me so far. I am going to submit complaint and seek legal advice. This is totally not acceptable! Problem well solved. Hope this will not happen again, thanks.
I serviced my Honda jazz on 29th November 2024 at Bath Honda. After the service, the staff for car wash scratched my car. At that time, both the service advisor and service manager agreed to repair my car. However, no one contacted me so far. I am going to submit complaint and seek legal advice. This is totally not acceptable! Problem well solved. Hope this will not happen again, thanks.
I am the happy owner of a new car thanks to Mark Tudor. He was extremely helpful and friendly, and ensured I got the best deal on my much loved Fiesta ST. I drove away from the dealership with a fully checked and cleaned vehicle. I couldn't be happier with the car or the experience!
I brought a new crv from here when I purchased it I was told it came with 5 free sat nav updates I rang up a few years later and they said it only came with serives I was never told that absolutely Disgusted with it now thay have your money that don't want to know or honour what they said be very careful about what the promise and don't believe a word they say
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
