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I bought a new Citroen C4 in December 2025 within 17 days of purchase the car had multiple electrical faults, so I emailed the salesman asking for advice but after getting no response, I called into the branch. Unfortunately the salesman had customers with him so I was referred to the sales manager, who was absolutely no help at all and quite rude. As I was within 30 days of purchase I tried to exercise my short term right to reject under the consumer rights act 2015 which they refused to accept. The car was booked in, they had it all day and returned it covered in mud inside and out saying there was no faults!! Since then I have contacted Arnold Clark customer service by completing the online form on 9th and 23rd January and also by email, I have still not had the courtesy of a response. I rang customer services on 23rd February to be told it’s with their technical team! You don’t have to be very technical to google Citroen c4 to find out electrical faults are very common - only wish I’d done this before purchasing from Arnold Clark. Since ringing customer service I have sent another email, with video evidence of the radio cutting out but still heard nothing at all from them… which is absolutely disgusting aftersales service.
To Dave Graham & Russell Borrie, One of the reasons, I asked if the van had a Full-Service History is because, Vauxhall offers a 10-year / 150,000-mile extended warranty to address premature cam chain wear. However, the vehicle must have been maintained according to the manufactures schedule (Service History) using approved oils. Knowing the vehicle has the correct Service History gives me confidence the vehicle has been looked after & maintained in accordance to manufactures specifications. Also, when I come to sell it, a Full-Service History is a must. At the point of sale, I was told the vehicle had a Full-Service History, & told I would find the Service Documents in the glove book. As you know there was no Service Documents to be found in the vehicle. I explained at this point, if there isn’t a Full-Service History, I did not want the van & would expect a full refund. However, your Manger Rio, reassured me they did have the information & I should return the next day to collect it. The following day Rio handed me an Arnold Clark Servicing & Repairs booklet. Rio once again reassured me, the vehicle had Full-Service History, as I was concerned it only showed two “Services!”. The first service, not stamped! I have checked with Vauxhall, they have no knowledge of servicing the van & therefore cannot supply any invoices, confirming the information, your staff at Arnold Clark Wakefield wrote into the Servicing & Repairs booklet. The second Service, Vauxhall told me is insufficient, basically it was an oil change, using incorrect oil, which does not meet manufacture’s specifications. Vauxhall have confirmed any warranty claims will be rejected. Under the Consumer Rights Act 2015 on the grounds that the vehicle was misdescribed I am entitled to a full refund. I am an honest hardworking man; I have saved for years to buy this van. I trusted you. I trusted Arnold Clark; something here is very very wrong. I expect a prompt reply as I do not want to proceed down the legal route, which will incur costs. Many Thanks, Daniel Horan.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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