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Arnold Clark Wallsend Silverlink Omoda / Jaecoo
Kittiewake Close, Silverlink Park, Wallsend, NE28 9ND
wallsend
4.7 (185,020 reviews)
Arnold Clark Wallsend Silverlink Omoda / Jaecoo
Kittiewake Close, Silverlink Park, Wallsend, NE28 9ND
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Arnold Clark Huddersfield is right up top in my world at the moment. Its hard to find a company, this big, who seriously do care about their customers. Selling cars is a serious, fast moving, time consuming, often frustrating, yet personal business. To deliver service in the way I experienced, in large part delivered by our consultant, king of salesmen, Qassim Khan, then it must come from the heart. I bet Arnold Clark is smiling wherever he is. He would be so proud. If the whole Arnold Clark empire works to this standard across all its outlets, I would be amazed. Its impossible surely to repeat this at everyone of their branches, yet my experience is without fault every step of the way. By the way the cars pretty good as well. Message to Omoda UK, if you can match the Arnold Clark experience and the product delivers then what a terrific partnership there is to build. Thank you Qass, my new mate, and thank you Arnold Clark Huddersfield.
South Street Glasgow branch a true and honest review of the experience I’ve had with this branch. I had a very disappointing experience with Arnold Clark South Street and would strongly advise others to approach with caution. My first purchase from this branch went smoothly, which gave me confidence to return the following month to buy a second car. Unfortunately, that experience was completely different. The second vehicle, a BMW, registered YY71 FSL turns out to have a serious gearbox fault—the gearbox had been damaged and required full replacement. I gave the branch the opportunity to resolve the issue, but instead I was met with repeated delays and poor communication. Over the course of four weeks, I experienced ongoing frustration trying to speak with management. I was frequently told that they were unavailable—either on holiday, with another customer, or simply not in the branch. When I did manage to get responses, I was given conflicting information and promises that were not followed through. Calls that I was told had been made never actually happened, and the situation continually changed without resolution. I found the overall handling of the situation to be unprofessional and, at times, misleading. It also appeared that my consumer rights under the Consumer Rights Act 2015 were not being properly acknowledged. Based on my experience, I would not recommend this branch. If you are considering purchasing a vehicle here DONT. Staff to avoid cause they lie and don’t return calls are the General Manager , Sales Manager and Head of Business. Names removed as they don’t like it as they didn’t like to be named and shamed but can get full names off the branch website. HONEST REVIEW. Sorry if the staff can’t handle the truth.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
