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Arnold Clark Vauxhall/Kia (Northwich)
Manchester Rd, Northwich, Cheshire, CW9 5GG
cheshire
4.7 (186,890 reviews)
Arnold Clark Vauxhall/Kia (Northwich)
Manchester Rd, Northwich, Cheshire, CW9 5GG
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Okay so the good first, the salesman did spend a large amount of time helping me choose my first car and that it was suitable to my needs. Beyond that: - He became incredibly pushy and was aggressive when I was factoring in my financee's needs to get an automatic we could both drive instead of a manual telling me "you're letting someone else tell you what to do with your money!". The irony. - When I had some final concerns before picking up the car, this is where the real trouble started. Aggressive, twitchy, rude, dismissive, diminishing, pick an adjective that describes an uncomfortable experience and well, chances are you're describing mine. - When I'd seen the car's MOT history and noticed an engine oil leak advisory (so not serious), I naturally wanted to get more information on the service history and what they'd done to identify and address it. I'm not going to describe the entire experience, but it was extremely awkward and uncomfortable, and at one point he got up to go and get a print out (that I had to really push for), and he swore when he thought he was out of ear shot. I heard it, and I saw another employee peer around their monitor at me in shock clearly trying to work out what was going on. If you're wondering why I even continued, I am quite a forgiving person because everyone has things going on in their life, or perhaps I'm just a naive fool. What was supposed to be an exciting experience getting my first car (I learned as an adult in my early 30s), was actually an incredibly frustrating and saddening experience and I hate that I now have to spend time relaying it to warn others. I wish I'd asked to speak to a manager at the time, but I honestly hate this kind of confrontation and never should have been subject to it in the first place. When purchasing one of the stipulations I set was that the Seat Leon's infotainment is notoriously subject to glitches on early versions. I was told I can do this over-the-air (via app), but actually there is a glitch that prevents this on the version my car is on. I'm now booked in for a warranty service for this, and also to address a creaky clutch pedal and rumbling in first and second gears (never had that on any other manual I've driven. I also learned in a golf which actually has the same engine/internals as this car I bought.
Absolute fantastic and outstanding service from Arnold Clark Peterhead. Our product consultant J-Jay made buying our new car such an easy transaction. The team are like a family, always wanting to please and look after their customers. J-Jay was very professional and knowledgeable with the sale and handover of our new car. We can’t thank him enough.
I found the experience of purchasing the car to be very positive—the team were attentive and helpful while taking my money. However, the aftercare has been extremely disappointing. The way I’ve been spoken to has lacked professionalism, empathy, and basic courtesy. Body language has come across as unfriendly, and overall it suggests either a lack of training or a lack of care. Having worked in a customer-facing role myself, often under pressure, I would never communicate with customers in this manner. Unfortunately, this has reinforced the reputation that Arnold Clark already has. While I’m happy with the car itself, I would not consider returning to this company again. This isn’t my first experience like this, so I’ll be resolving the issue elsewhere at my own expense. It’s a lesson learned. I would advise others to think carefully not just about the car they’re buying, but about the level of support they’ll receive if something goes wrong. That’s when the true quality of a company becomes clear.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
