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Arnold Clark Vauxhall (Glasgow)
55 Hamilton Rd, Mount Vernon, Glasgow, G32 9QQ
glasgow
Arnold Clark Vauxhall (Glasgow)
55 Hamilton Rd, Mount Vernon, Glasgow, G32 9QQ
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This is a dangerous business that values profit and commission above customer safety. I have spent several months trying to speak to a manager and settle my issues privately, but this was made impossible. I have now received confirmation from Customer Services that they admit every mistake they made and that I was charged hundreds of pounds due to an oversight by their service department, but I must go through a lengthy third party dispute process in order to recover any of the money lost. 18th December 2025 - I bring my car08 to the above business. I had booked it in for a repair to the gearbox ECU software, as it had broken down in a junction and I had been advised by the AA and my local garage that it was a software problem and Peugeot had to update it. Over the next five days, I receive phone calls stating there is no software error. I repeatedly mention what I have been told by the AA and garage, and that it had completely broken down. I am told that there is no software problem, and the only option is to pick up the car (which had left me broken down in an unsafe spot) or pay additional hundreds of pounds for “wiring checks”. I consent to these checks as they are presented as my only option other than driving a car I know to be unsafe. They call the next day telling me to collect my car, say there are no problems, and charge me the total of the software and wiring checks. 28th January 2026 - I brought my car in again, as it had broken down in the same way multiple times. The next day I am called and told that there was an error with the Gearbox ECU software - exactly what I had presented as the problem a month earlier. I ask for a manager to call me back, as I am unhappy I was charged for “wiring checks” on the false premise that there was no software problem causing the breakdowns. I am told they will call the next day. They do not. I phone and ask to speak to a manager the next day. I am told they will call me back. They do not. I picked up the car on the 2nd of February. I ask to speak to a manager. I am told one will call me. They do not. I contacted Arnold Clark customer services on 5th February via email. I receive no reply. I follow up on this via their online Chat function. I got one voicemail from a manager, which she followed up by email on 4th March. I reply straight away, then do not hear from her again. I try the website chat function again on 24th March. I then receive an email on 25th March from Eve from Customer Services, in which they fully admit everything stated here (me bringing the car in for a Gearbox ECU software problem, them telling me that didn’t exist and my only choice was to pay for the wiring checks, the subsequent breakdowns due to their mistake, the eventual fix being what I told them was the problem a month earlier, and the months of denying me contact with a manager), but say they will not refund me anything and any further complaint has to come through a 3rd party service. I have four main issues with my experience with Arnold Clark Peugeot Hamilton Road: - Charging customer to fix a software bug on their own software (which they receive a commission on!) that makes the car dangerous and undrivable is outrageous. I was not looking for any sort of upgrade or additional feature, simply that my car would not shut down in the middle of a busy junction as it did many times due to this software fault. - I was charged for "wiring checks" as I was told that the software problem the AA and my local garage identified did not exist. They are at fault here, and it's unacceptable that I was charged hundreds of pounds for unnecessary tests due to their oversight. - My car was left in dangerous condition, and I was left broken down in the middle of junction in the pitch dark due to their mistake. - In total I made eight attempts to speak to a manager (2 phone calls, 1 in-person, 3 emails, 2 online forms). After six weeks I received one voicemail and one email in return, which I replied to instantly and then did not hear from her again.
Richard at Arnold Clark Stoke was great. Really chatty and down to earth. He listened to what we were after and spent the time looking around the country for a car and then sorted everything for us from transport to getting the car ready for collection. Nothing was too much trouble and never once tried to upsell on the car or sell things that we didn’t need. Everything that Arnold Clark had was offered and he was happy if we accepted or declined the extras. All in all one of the best experiences we have had buying a car. More car sales executives should be like him.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
