79
Yes, I’m absolutely delighted with my vehicle purchase from Arnold Clark. The car is incredible — genuinely the best car I’ve ever driven and I’m honestly speechless. A huge thank you to James, the salesman who looked after us. He made the whole process so easy, smooth and stress-free, and nothing was too much trouble. His help and professionalism were amazing from start to finish. I couldn’t be happier with the service and would highly recommend Arnold Clark to anyone looking for a car. Thank you ag
Arnold clark Wigan Renault admitted to selling a car that has now had a clutch fail from a defect well within its 60,000 mile warranty. Admittedly the car was bought November 2022 but it was bought BRAND NEW with delivery miles on the clock only. The car in question (Dacia Jogger 2022 petrol) has this well documented issue of the clutch failing before 40,000 miles for that variety or model yet claim that in my case getting 32,500 miles out of a clutch fresh from the factory is "good". Andrew Mason the service manager told me to seek advice from the motoring ombudsman, yet Arnold Clark are not an accredited company with the motor Ombudsman. I informed him of this and he refused to become accredited. Had I known this, I would have avoided this company like the plague and suggest others do too as you have no protection in cases like this. I have evidence photos of communication from Mr Mason admitting the part failed due to a defect along with his direction to the motor Ombudsman, the motor Ombudsman response and Mr Mason's refusal to become accredited so this matter could be pursued. Shame really as in my job I am always asked for recommendations on where to buy a vehicle and now after this treatment from Arnold Clark has made me encourage my clients away from them rather than towards them so they don't get stung as I have been
I wasn’t hounded like you usually would by sales people, I approached a sales man his name is rob really nice and genuine guy help me find the car I was wanting in my budget his level of customer care is 10/10 he as also kept in contact to see if everything is still ok with my new purchase and also told me if I had any questions to ring and speak to him he also promised he would do his best to resolve any issue I may have
Buying a car can be stressful but the staff at Arnold Clark were professional and knowledgeable and made the whole process a smooth and trouble free experience. They even helped with elements of trading in my existing vehicle which they didn’t need to. Our sales consultant, Katie, went the extra mile to make sure that everything was perfect.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
(19,863 vehicles in group)
