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Arnold Clark Sydenham Electric Car Centre
140-149 Mayow Road, London, SE26 4HZ
london
4.7 (185,020 reviews)
Arnold Clark Sydenham Electric Car Centre
140-149 Mayow Road, London, SE26 4HZ
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I recently purchased a Dacia Jogger from Arnold Clark in Dundee and wanted to share my experience. First of all, I’d like to highlight the positives. Gail in the service department was excellent throughout. She was helpful, approachable, and a real credit to the team. Phil, who handled the initial & final sale sessions, was also very good. He provided clear and useful advice about the Jogger. He was also friendly and professional to deal with. There were however several unneccesary issues during the buying process that made the overall experience extremely frustrating & stressful such that we very nearly walked away from buying the car. The management side of things fell short of expectations ie our experiences with Bryon. There were many discrepancies with the finance agreement, specifically around a service package that I asked not to be included in the finance agreement and had been assured would not be included, yet it appeared in the finance figures. Even after raising this numerous times. It wasn’t acknowledged initially and it took numerous detailed reviews of the calculations on our part before it was eventually reluctantly corrected. There were also issues with the condition of vehicle when we arrived to purchase it. The car was filthy and after it had been washed it became obvious that the front right headlight had significant condensation inside the unit. Although we were initially told by Bryon that this was fine & would disappear after driving it for a bit, he ultimately agreed that it required replacing. While it was later booked in, I’m still not entirely confident the issue was fully resolved. Timing and communication could also have been significantly better. A follow-up appointment took place two weeks later rather than within the timeframe originally indicated, and the courtesy car provided was low on fuel. Additionally, we had to chase up items that were meant to be included, such as complimentary gifts and aspects of the service plan. There were also inconsistencies regarding what was included in the deal, such as fuel whereby Bryon said that £25 of fuel would be included but on that day of purchase he refuted that he had said that. Consequently we had to pay £25 for the fuel which was included in the finance figures. Overall, while the support from Gail and the initial sales experience with Phil were very positive. The issues around administration, communication, and vehicle preparation impacted what should have been a straightforward and stress-free purchase. I hope this feedback is taken constructively, as there is clearly a strong foundation in the team, but improvements in consistency and transparency would make a big difference to the customer experience.
I only have good things to say about my experience at Arnold Clarke Sunderland. The staff were absolutely brilliant (Luke Ruffell ) who sold me the car was exceptional explained every detail from start to finish there was no hard sell just a very informal and informative from costing part exchange warranty service plans and after sales a very pleasant and professional experience. Every member of staff I dealt with even for minor enquiries were pleasant and very helpful Hats off to their overall manager as the staffi dealt with were keen and happy to help all in all very professional . I would recommend this franchise to anyone who was interested in buying a new or as in my case used vehicle
I had a fantastic experience thanks to Rob from the Stafford branch. He was incredibly helpful throughout the entire process, making everything feel straightforward and stress-free. Rob showed genuine understanding and consideration for our circumstances, which really made a difference. He guided us in making the right choices and demonstrated excellent knowledge every step of the way. I wouldn’t hesitate to recommend his service!
We were given insufficient guidance on controls or display equipment and advised it was straight forward. The initial part of our journey we belatedly found that the climate control had been turned up to max on near side and cool on drivers and we ended up having to go into service area on M1 to find out how to reset. Other issues on digital display not explained. The sales team advised that the vehicle was given a full check this was not true they had not installed charging lead and were not aware and some other parts were missing from rear compartment to boot and not explained until I highlighted. Water pooling in all car door cills indicate rush job cleaning approach. We had to push on temp insurance. We were told that we could arrive early ie 30min before allotted appointment and were advised we were too early. We were told we could take car for test drive and this was overlooked. WE were not advised about the car stop button. We have been promised removal of our dash cam set to the car we exchanged and we hope that they honour this in a timely way. No guidance given on app that we are still struggling with. We rang about some issues on the 10th and were advised that they 2sales team reps were not in but one of the other sales managers would ring me and a note of concern would be sent to the sales manager. We were sent 2 docs by email pdf password protected but one is not attached properly or it is a tech issue? I am not sure where the electronic copy of manual is but think it is on app. Allowing customer to set off with climate control turned to max depleted the battery quickly and we had a return journey of 150miles. We stress that the sales manager that dealt with us was polite but he should have a check list and was quick to move on to his next customer. His assistant was not conversant with all matters on paperwork but was polite but our temp insurance was overlooked until reminded. No info given on road fund license we ended up on the web double checking. If the car had been prepped properly and not rushed then we would have thought that phone installation would be reset and their our 2 other person phones which are the sales team left on along with journeys and other info stored. Initial mistakes on sales contract had to be corrected by myself also we should have been given at least a telephone number of the Nottingham sales office.
From start finnish the experience was easy staff are friendly and easy to chat with and not pushy that you jave to purchase a car there and then. Tbh I went in on Tuesday morning found a car was able to get the finance sorted and the car was ready for me to drive away Tuesday evening.
My dislikes are the car has a few issues regarding my back passenger doors/ handles plus the engine cover is missing from under the bonnet lid there is also damage interior to my middle glove compartment damaged leather which I felt should of been mentioned.. after checking the vehicle online I noticed the car had failed 2 MOTs which where a concern and 2 services on the car are missing the year 24/25 something i asked for but was told there missing.. I have bought lots of cars from arnold clark especially the one I traded into you my concern is the lack of telling the purchased person who is giving good money to your company especially with finance not a issues here it was straight cash and I feel personally some extra care to someone like myself who is coming to your showroom and expecting more attention i feel as if I have been in away let down.. but apart from that the car dealer who dealt with me was nice and warm towards us.. its just the lack of letting me know the underlying problems which has came with my kia car has put in a way a damper on coming back in the future.. Regards James Ahe owner of kia xceed.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
