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Arnold Clark Stoke on Trent Vauxhall / Peugeot / Vanstore
Clough Street, Stoke, ST1 4AS
stoke
4.7 (185,020 reviews)
Arnold Clark Stoke on Trent Vauxhall / Peugeot / Vanstore
Clough Street, Stoke, ST1 4AS
Seven Months of Stress, Broken Promises & Zero Accountability — Stirling Branch Only I want to make it clear from the start that this review is not about Honda Linwood. They have been polite, professional, and helpful throughout. My car is a Honda CR‑V, so it had to be assessed by their specialists — and they have done everything correctly on their side. My issue is entirely with Arnold Clark Stirling, whose customer service has been the most chaotic, inconsistent, and stressful experience I have ever had with any company. I purchased my car on 19th September 2025 with a DPF fault present from day one. Seven months later, I am still dealing with the exact same issue. In that time, I have been promised courtesy cars that never appeared, left repeatedly without clear information, and forced to cancel clients and lose income because of Stirling’s inability to organise even the simplest arrangements. On Wednesday 15th April 2026 , I arrived early at Honda Linwood for an 08:30am appointment arranged by Stirling. I was told at 9am that no courtesy car had been booked at all. Although I wasn’t left completely without a car — I was told to take mine back home — the entire appointment was pointless, and I had already cancelled my working day based on Stirling’s assurances. There was no apology, no explanation, and no communication from Stirling whatsoever. Then on Thursday 16th at 8:48am, I received a call from Honda Linwood (again, not their fault) informing me that Stirling had suddenly arranged a hire car — and that I had to pick it up between 9am and 5:30pm today or tomorrow. Once again, no apology from Stirling, no acknowledgement of the disruption they caused the day before, and an expectation that I should rearrange my working day at a moment’s notice to accommodate their mistakes. I am honestly exhausted by this entire ordeal. I have been patient, reasonable, and cooperative for seven months, but the constant miscommunication, lack of accountability, and complete absence of basic customer care has left me utterly fed up. I rely on my car for work, and the financial and emotional impact has been significant. What makes this even more frustrating is that I live a 10‑minute walk from another Arnold Clark branch. At any point, Stirling could have arranged a simple home collection or courtesy car drop‑off, but instead I have been repeatedly expected to drive long distances, waste fuel, lose earnings, and deal with the consequences of their disorganisation. The Stirling branch does not communicate internally, does not communicate with other branches, and does not communicate with the customer. I have spoken to multiple staff members there, and none of them seemed to know what was happening with my vehicle. The management oversight has been non‑existent. I have completely lost trust in Arnold Clark Stirling. I would strongly advise anyone considering buying a car from this branch to think twice. No customer should have to go through what I have experienced.
Delivery experience was disappointing. The mudguard is not properly fitted, indicating the vehicle was not checked before handover. This level of quality control is not acceptable. I know you will reply with below and will never take any action so please don't reply "Thank you for your review, Sourabh. I’m really sorry to hear that parts of your vehicle weren’t properly fitted or checked before delivery, that’s not the experience we want for our customers. I’ve passed your comments to our Customer Services team so they can look into this further and arrange for someone to contact you. They’ll be in touch to help get this resolved."
Fantastic experience at Arnold Clark in East Kilbride. Scott Robertson was our sales advisor and he was an absolute pleasure to talk to. Very knowledgeable gentleman who explained everything thoroughly, as well as answered all the questions we had without hesitation. Would highly recommend him, and the garage!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.