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I bought a new Citroen C4 in December 2025 within 17 days of purchase the car had multiple electrical faults, so I emailed the salesman asking for advice but after getting no response, I called into the branch. Unfortunately the salesman had customers with him so I was referred to the sales manager, who was absolutely no help at all and quite rude. As I was within 30 days of purchase I tried to exercise my short term right to reject under the consumer rights act 2015 which they refused to accept. The car was booked in, they had it all day and returned it covered in mud inside and out saying there was no faults!! Since then I have contacted Arnold Clark customer service by completing the online form on 9th and 23rd January and also by email, I have still not had the courtesy of a response. I rang customer services on 23rd February to be told it’s with their technical team! You don’t have to be very technical to google Citroen c4 to find out electrical faults are very common - only wish I’d done this before purchasing from Arnold Clark. Since ringing customer service I have sent another email, with video evidence of the radio cutting out but still heard nothing at all from them… which is absolutely disgusting aftersales service.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
(20,185 vehicles in group)
