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Beta
Just purchased another vehicle from the Renault Arnold Clark in Wigan. As always a very good experience, the sales staff we have dealt with have been spot on. James was very good with us not pushy at all and very patient when we were deciding what way to go with the purchase. He gave us a variety of options which were very helpful. Will be back again.
Birtley branch are absolutely shocking, rude and unprofessional I can’t say a good word about them. From delays in delivery, no updates, received a text to say the car had been damaged and needed to be repaired. Sales representative gave me the keys and walked off, no chance of a test drive given incorrect information regarding products that I’ve purchased, the app has not been updated with those products and they have now lost my settlement figure for my previous car. Told that a gift that was ordered two weeks ago was now out of stock and that I could have a set of kids sun glasses instead, refused as have now small kids or grandchildren so was reluctantly given the water bottle. The car is just a shell even the wheel nuts that have been replaced with locking ones have been removed, there is quite a long list of the treatment we have received and I personally will not use this branch again.
I have given a 1* simply because, when someone is quick to take your refundable deposit, I expect them to be as quick refunding it as they are taking it. 18 days later and 2 phone calls later, I am still waiting for the the return of my money. They obviously, chose to keep it in there bank to earn interest. Not impressed at all. I will be calling in to the showroom and collecting it myself, if it is not in my account by tomorrow.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
(20,185 vehicles in group)
