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Arnold Clark Renault/Dacia (Dumbarton)
Dumbarton Road, Milton, Dumbarton, G82 2TZ
dumbarton
4.7 (185,020 reviews)
Arnold Clark Renault/Dacia (Dumbarton)
Dumbarton Road, Milton, Dumbarton, G82 2TZ
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I had a very good experience with Arnold Clark. The staff were friendly, professional, and very helpful throughout the whole process. Everything was explained clearly, and they made buying the car simple and stress-free. The vehicle was in excellent condition, and I am very happy with my purchase. I would definitely recommend them to anyone looking to buy a car.
We went to buy a small car for my elderly mother. It was a year after she was in a serious accident (other driver) and recently widowed so it was a big step getting her back on the road. David Ross took great care of my mum and spoke to her with patience and kindness. He talked her through the cars available and asked her questions about what she required. He brought down the car she liked and showed her round it and gave her a feel for the car she ended up choosing. He showed her how to tax it online and also did a quick insurance quote to get an idea of that too. He spent a lot of time going through it all and we really appreciated that. After the sale was almost completed they also offered my mum a discount on the warranty and MOT for a year- she was delighted. The delivery was delayed and was few days after the expected date. They found a slight issue during the MOT and it took a couple of days before it was ready. This did cause my mother quite a stress at the time, but they made sure when the car was ready that my mum was treated like a queen! They collected her and brought her to the showroom to collect the car. They even let her have a test drive and one of them accompanied her home to make sure she was ok driving the car and getting used to the controls. They went above and beyond and she came home with her new car and a massive bunch of flowers from them too.
I am writing this review to warn other customers about my recent experience with the MOT service at Arnold Clark Motherwell. I brought my car in for an MOT, leaving it with them for several hours. The vehicle was failed on exhaust emissions. However, the testing procedure was highly questionable. My vehicle was left standing for nearly 5 hours in cold weather before the test was conducted, and the technician did not ensure the engine and catalyst reached proper operating temperature, which is clearly reflected in the 'declining' emission values in their own report. When I challenged this, suggesting the test was performed on a cold engine, I was met with defensive responses from their management, who refused to acknowledge the procedural error. To prove my point, I took the car for an independent MOT test just 72 hours later at another garage. The car passed with flying colours with zero repairs or adjustments made. Arnold Clark’s response to my complaint was dismissive, hiding behind standard corporate policies and refusing to acknowledge that their MOT process was flawed. They also attempted to charge me £162 for unnecessary diagnostics on a car that was perfectly sound. I have now escalated this matter to the DVSA and The Motor Ombudsman. If you are having issues with an MOT result here, do not be intimidated by their 'standard' refusals—insist on a fair procedure. Very disappointed with the lack of accountability and the attempt to profit from unnecessary repairs.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
