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Arnold Clark Kia (Kirkcaldy)
Carberry Rd, Mitchelston Industrial Estate, Kirkcaldy, KY1 3NE
kirkcaldy
4.7 (182,707 reviews)
Arnold Clark Kia (Kirkcaldy)
Carberry Rd, Mitchelston Industrial Estate, Kirkcaldy, KY1 3NE
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The only reason not to give 5 stars is because, firstly I had to go back to the dealer 9 days after I traded in my car to find out what happened to my equity payment ? It was arranged for a bank transfer, but when I asked where my payment was, the consultant was unaware of this and duely found a cheque on a desk in the finance office with my name on it !! Secondly, over the 9 days, my existing finance has not been settled......9 days !! This was not acceptable, as I was due to make another payment on my old car that Arnold Clark now owned !! It should not take 9 days to settle a finance agreement, so in my opinion this needs investigating. In summing my experience up, I would say that my Product consultant was extremely friendly, helpful, knowledgeable and professional, it was the after care that let the whole experience down.
I visited today as an existing Mazda customer, fully intending to upgrade to a 2026 ND3. When I purchased my current car here two years ago, the experience was overwhelmingly positive and professional. Sadly, today’s visit couldn’t have been more different. Despite bringing a pristine 2024 MX-5 (14k miles) and verified market data showing a trade-in value between £21k-£23k, I was met with a 'blind' computer valuation of just £17k before anyone had even seen the car. Even after a physical inspection, the staff doubled down on this low-ball offer, claiming the bonnet needed a full respray for a few tiny stone chips (0.25mm)—a claim that feels like a transparent tactic to chip the value of a high-quality trade-in. The experience was so gridlocked by this refusal to acknowledge fair market value that we didn't even reach the stage of discussing the 4.9% loyalty APR or the final figures. It’s frustrating to see a branch I previously recommended treat repeat business with such a 'take it or leave it' attitude. I’ll be taking my loyalty elsewhere.
On Saturday, i walked into Arnold Clark Oldbury with the intension to just have a browse and get a feel for what kind of car I’d like. Originally I wanted a petrol hybrid but I saw the BYD Atto 2 Boost as soon as I walked in and I just loved it straight away but the thought of fully electric was daunting to me. I didn’t have the first clue about an electric car but the staff made me feel at ease and explained the whole process and answered my queries and I ended up coming out with an agreement the very same day. By Tuesday my brand new car was on my drive and my old car had been taken care of. Very quick turn around and polite informative staff who actually care about their customers. Thank You Steve and Deepak for all your help!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
