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Service is poor. I'm trying to buy a van off the website. I've enquired online, had a call and I'm now being ignored by the person I originally spoke to. I went to an Arnold Clark branch (140 miles away) to try and place the order and they said they couldn't help and they gave me a phone number. I called the number and I was promised a call back once they have checked the stock. It's been 5 days and no call back.
My car was brought up on a transporter from Glasgow and I picked it up in Inverness. The whole experience was very smooth and the car was priced competitively. I now have my new car and am more than happy with it. This is my fifth car I have bought from Arnold Clark and it wont be the last.
I visited 3 Arnold Clark stores over 2 days. I was greeted well at Wigan and actually placed a deposit on a car, after reviewing the specs the car wasn’t right, I visited Warrington and was just a number even though paying in full. I tried Bolton and the service was above and beyond what I expected. Carla stayed beyond her finishing time to show me a multitude of cars even ones not ready for sale just so I could get the right car, not just for the sale. I made the purchase the day after and noticed there was a blemish on the car. She arranged for the car to be taken to a body shop to touch it up. Carla made me feel like I was important rather than another customer I would highly recommend this store and suggest you ask for Carla!
As a first time customer with Arnold Clark, I couldn't be happier with the car purchase from start to finish. Took less days than expected for all the paperwork etc, the sales rep Shaan in the Nottingham branch was really helpful and made it stress free for me. I'll definitely be back again for another purchase in the future.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
Arnold Clark Glasgow London Road Motorstore / Vanstore
15 Westhorn Drive, Glasgow, G32 8YX
