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Arnold Clark Elgin Renault / Dacia / Fiat / Abarth
Edgar Road, Elgin, IV30 6YQ
elgin
4.7 (182,707 reviews)
Arnold Clark Elgin Renault / Dacia / Fiat / Abarth
Edgar Road, Elgin, IV30 6YQ
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Ross was very helpful and patient. He was pleasant and did his utmost to help within my budget. Nothing was a problem. Ross also called 2 weeks later to ask if everything was OK and any problems to give give him a ring at any time. On the whole very happy with the service I received from Ross at Arnold clark.
The only reason not to give 5 stars is because, firstly I had to go back to the dealer 9 days after I traded in my car to find out what happened to my equity payment ? It was arranged for a bank transfer, but when I asked where my payment was, the consultant was unaware of this and duely found a cheque on a desk in the finance office with my name on it !! Secondly, over the 9 days, my existing finance has not been settled......9 days !! This was not acceptable, as I was due to make another payment on my old car that Arnold Clark now owned !! It should not take 9 days to settle a finance agreement, so in my opinion this needs investigating. In summing my experience up, I would say that my Product consultant was extremely friendly, helpful, knowledgeable and professional, it was the after care that let the whole experience down.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.