|
Beta
(19,575 vehicles in group)
Very disappointing experience with Arnold Clark Oldbury after many years as a customer. I took my car in for an MOT on 8 January. I was called and told it had failed on tyres and windscreen wipers, which I authorised to be repaired. At no point during that call was I told there was any damage to the windscreen. The MOT paperwork dated 8 January shows no record of any windscreen chip or crack. When I collected the car, I was suddenly told there was a crack in the windscreen listed as an advisory. Another document dated 12 January shows the damage, meaning it appeared after the original inspection and after work had been carried out on the vehicle. I returned to the branch on 22 January and spoke with the manager, Michael. He acknowledged that the damage was not recorded on the initial check but still asked me to pay the insurance excess while Arnold Clark would cover the rest. I refused, as I should not be expected to contribute towards damage that was not present when the car was handed over. I raised a formal complaint with Arnold Clark customer services on 27 January and have received no meaningful response despite follow-ups. The lack of communication and accountability has been extremely disappointing, especially from a company I have trusted for years. As a result, I have now escalated the matter to The Motor Ombudsman. Based on this experience, I would strongly advise others to carefully check their vehicles and documentation when using this branch.
I recently purchased a vehicle from Arnold Clark and unfortunately my experience has not been positive. After collecting the car I noticed several issues that were not clearly disclosed at the time of sale. The front bumper appears to have been repainted and the colour does not match the rest of the vehicle. There is also a dent near the rear tailgate area, and I noticed a brake noise and slight vibration when pressing the brake. I contacted the branch and also sent emails explaining these concerns, but the response I received was not satisfactory and the issue has not been resolved. I expected better transparency and support from such a large dealership. I hope the company will review this situation and handle customer concerns more seriously.
I was undecided about swapping my car . I had the privilege of having Callum Neville as my sales assistant . He answered all my questions sticking to his word on everything he said he would . I am delighted with my purchase as a car is the second most expensive single item you purchase next to a house massive thanks to Callum he made swapping my car a pleasant experience !!!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
