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Arnold Clark Carlisle Motorstore / Vanstore
Wakefield Road, Carlisle, Carlisle, CA3 0HE
carlisle
4.7 (185,020 reviews)
Arnold Clark Carlisle Motorstore / Vanstore
Wakefield Road, Carlisle, Carlisle, CA3 0HE
I had raised a complaint 10 days ago about the lack of communication and poor customer service I had received from Renault Stirling. I wanted to know why my car went in on the Tuesday and no one looked at it until the following Monday. Customer service advised they would look into my complaint and rains within 3-5 working days. 10 working days later and I have just received a call. The calls are recorded so I do hope someone listens to the calls the female who called me said they had a home to the garage and I now had my car back!!!! Now I did not need customer service to call me to tell me that I asked about my complaint regarding lack of communication and delay in car being repaired. She did not know about this. When was trying to say the customer service was not good she continually talked over the top of me. How rude but the level of customer service I have received from Arnold Clark overall. As a customer who has used Arnold Clark for more than 30 years I can honestly say when the time comes to change my car I will not be using Arnold Clark. You can get a good car but woe betide of you ever need customer service. Absolutely appalling and I would advise any potential customer to go to another company.
My review is for Arnold Clark Kia in Cumbernauld. Having recently bought a new car from this Branch, I found the customer service to be excellent, as I had made a specific request which was carried out as I had hoped. My initial contact was with Stuart (Manager) who was extremely helpful and accommodating. The purchase of the car was handled by Daniel (Product Consultant) who was friendly and professional, and throughout made sure that everything that I had requested was done. Really happy with the car and the extra effort put in by everyone involved.
Jag and the team were so kind and so amazing! I’m a nurse that came with specific requirements, budget and car in mind! I walked out with a better car than I asked for. More warranty. Way better and higher spec on the car. Lower tax bracket. I am so grateful that it was Jag I bumped into that day in store. He made my experience great! Not pressured and very logical sound advice. He was very supportive and informative and I needed that. I now have an amazing realisable 4WD car that I need! Thank you so much to all the team that helped me especially Jag.
Booked an appointment online for a car valuation as I’d brought my car from them and got up early, drove out of my way to be on time to be told valuer was with another customer and had no time to me. Appalling service, what a way to treat a previous customer, will never return. I would also like to state the car I brought gave me lots of trouble but never blamed them.
Arnold Clark - Citroen, South Street, Glasgow. Took 13 weeks to preform a 2 day repair. This branch has a reputation for have to wait up to 4 weeks for appointments and failing to deliver on time. Putting profits before offering customers a acceptable, honest and reliable service.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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