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Andy Hall Cars
Winterstoke Road, Weston-super-Mare, BS24 9AA
weston-super-mare
4.1 (246 reviews)
Joined 2009
Andy Hall Cars
Winterstoke Road, Weston-super-Mare, BS24 9AA
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Wonderful experience from Andy. Hall cars , purchased a car recently,had a couple of issues but not serious, It was dealt with quickly, staff very helpful, even delivered the vehicle back to me. Five star service and thoroughly recommended, l will add they do like biscuits \U0001f602 \u2026
Doesn\u2019t even deserve one star but can\u2019t post without it. I don\u2019t normally write reviews, but cars are expensive and a gamble at the best of times so it\u2019s always good to know that you\u2019ve got a trustworthy garage. I brought my car here for a full-service, MOT and to get the DPF filter cleaned. Four weeks later, my DPF light is back on along with the engine light. I rang the garage hoping they could look at it considering I have just spent \xa3600 there, instead they charged me to plug it in only to tell me what we already knew. They then suggested I could bring it back at a further cost to plug it in and diagnose the issue --- hang on, isn\u2019t that what you\u2019ve just charged me for? During the MOT, they tightened my hand brake - four weeks later it no longer works. During the service, they changed my oil but re-filled it too high. I have only recently discovered this as a mechanic, clearly a qualified one, has pointed this out to me stating whoever done it has done it wrong. This was extremely frustrating to hear as this can cause extreme engine issues which you would assume a mechanic should know? I mean come on, pretty basic stuff! Like I said, I\u2019m not usually one to write a review. But this garage has shown such a lack of customer service and skill that I feel people should be warned. End of the day, we\u2019ve all got to work and without my car, I don\u2019t get paid. So my final comment is don\u2019t trust this garage until they get a proper mechanic working there!!
I gave this review a lot of thought before writing it as I want to try and prevent others going through the total misery that I did after buying a vehicle from Andy Hall Cars. After 2 separate warranty repairs and 2 trips back to their garage on recovery trucks, I have given up and passed the vehicle to a friend as a \u2018project\u2019. Overall, I owned the car for just 6 months and only managed to drive it for 780 miles. I was initially worried when I first received the vehicle after it should have had its pre-sale service. I discovered black carbon build up on the engine, very thick dirty oil and a rusted fuel filter. I ended up by changing this myself. Then, after a short while, the car wouldn\u2019t change gear due to the ABS sensor. Later on, the fuel line blew off. They \u2018fixed\u2019 this. A few days later the car then dumped half a tank of diesel over our driveway. The fuel line had broken again gushing fuel all over the electrical line and down the back of the engine. They sent a mechanic around to fix this. However, after warming the car up the next day, it was still leaking fuel. Enough was enough for me. I have now given up. I think that the worst thing to come out of this was the garage trying to blame all of the car\u2019s faults on my replacement fuel filter! They were nice to begin with. They couldn\u2019t do enough when selling me the car. However, they soon showed their true colours with sarcastic remarks and condescending comments. They even said that they had been \u201creally good to me\u201d and that I should have been \u201cvery appreciative\u201d that they had repaired the heap of junk that they sold me. Reuploaded review as it somehow disappeared.... And again
Andy Hall Cars couldn\u2019t have been more helpful when I purchased my dream car from them last year from 200 miles away! They organised transport, sent detailed videos and replied quickly to any questions I had about the car. It arrived safely, clean and with a new MOT. I\u2019d happily buy from them again and fully recommend them to anyone looking to buy a car - particularly if they have a car you want, but you\u2019re not local to them!
After spending hours of my time looking online and phoning local dealers I was about to give up trying to buy my next car when I found exactly what I was looking for here at Andy\u2019s A quick phone call from Sam I was advised to pay a small deposit to reserve the car, this led to a trip to the dealership for a test drive etc, I was met by Meg who handed me the keys and left me to look around and test drive the vehicle with no pressure whatsoever, a week later I went back to collect the car and to finalise paperwork with Sam I couldn\u2019t be more happier with the service I received from all the staff and have no problem highly recommending the company as a whole if you are in the market for a new vehicle Thank you all for a stress free transaction \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f
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