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Ancaster Nissan (Heathrow)
Clockhouse Roundabout, Staines Road, Feltham, TW14 8RY
feltham
4.3 (339 reviews)
Joined 2022
Ancaster Nissan (Heathrow)
Clockhouse Roundabout, Staines Road, Feltham, TW14 8RY
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Extremely disappointing experience. I have taken my Nissan e-NV200 to this dealership for servicing and fault diagnosis since I purchased it brand new. Before their work, the van had an issue where battery charging limit to a higher milage which 205miles instead of 180 mile.(this is not rang) Rather than resolving the issue properly, the situation became much worse after their intervention. I was informed that they did not have the facilities to carry out the repair themselves and had to bring in an external specialist. When I got the van back, the maximum range had dropped to around 125 miles, significantly reducing the usable capacity of the battery. As the van has a 40kWh battery, I expect to be able to use its full capacity, but I am now getting nowhere near that. When I returned the van and raised the issue, I was told they had not changed anything. However, the problem only appeared after the vehicle was in their workshop. I am now left with a van that requires much more frequent charging, which is having a direct impact on my business. As a sole trader, I rely on this van to visit customers, but instead I am spending valuable working time at charging stations. To make matters worse, I was charged \xa3217 for diagnostic work that did not resolve the problem. I was also charged \xa3440 + VAT for what was described as a minor service on an electric van, including a coolant change and cabin filter replacement, which I felt was excessive. The report says carried out a visual diagnostic. Based on my experience, I would not recommend this dealership. The customer service was poor, the issue remains unresolved, and I have been left with a vehicle that performs worse than before it went in.
The handover process was well-organised and handled with care. The staff were polite and professional throughout, maintaining a friendly yet professional approach. Communication was clear at each stage, making the experience straightforward and pleasant. I was particularly happy with the service that George provided in dealing with the sale and ensuring that I was kept informed of progress on my order. The handover was excellent and he took me through all the features of my new car - thank you!
I appreciated the clear explanations provided during the process, which helped ease my initial concerns. Regular updates kept me informed about the progress, and everything was delivered on time as scheduled. Mansur was very helpful throughout. It felt straightforward and organised, which I valued.
I was a bit unsure when I first contacted Ancaster Nissan Heathrow, but everything went smoothly. They kept me updated throughout and explained things clearly, which helped put me at ease. Communication was good, and I never felt out of the loop. The process felt well organised too, with no unnecessary delays or confusion along the way. I left feeling really pleased with how straightforward it all turned out to be. The regular updates were particularly helpful in making the experience feel less stressful.
The atmosphere at Ancaster Nissan Heathrow was pleasant and made visiting the dealership comfortable. The staff were approachable and professional, making communication straightforward and clear throughout. They were friendly without being overbearing, which helped everything feel relaxed. It was easy to ask questions or discuss details because of how welcoming they were. The environment felt well-organised and inviting, which added to the experience.
I was very pleased with the experience at Ancaster Nissan Heathrow. The staff were friendly and helpful, keeping me informed throughout. Communication was clear, which made things easier to sort out. It was good to know what was happening at each stage. I appreciated how well they kept me updated during the process.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
