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Ancaster Hyundai Welling
132 Park View Road, Welling, DA16 1SJ
welling
4.6 (994 reviews)
Joined 2019
Ancaster Hyundai Welling
132 Park View Road, Welling, DA16 1SJ
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The staff were friendly and maintained a professional approach. The dealership had a welcoming atmosphere, which made the process comfortable. Jack Gable was particularly polite and professional throughout. I am happy with my purchase and appreciated how everything was handled in a straightforward manner. Just one little side note, full tank of petrol was agreed upon delivery however it wasn\u2019t filled, but no biggie as the delivery driver went to fill it up straight away and fix the problem. 10/10 service Thanks
We visited Ancaster Hyundai Chislehurst to explore options for an EV without any firm plans to buy. Juan was very professional and took the time to explain everything about electric vehicles in detail, which made the whole process much easier to understand. There was no sales pressure at any point, which I really appreciated. He talked us through all the key points clearly and patiently, so we felt well-informed before making a decision. My wife was particularly impressed with the car, and it made sense for us to move towards an EV as we have a driveway for charging. Thanks again to Juan for his help. It made what could have been a daunting decision feel straightforward.
I bought my car from this dealership, my salesman Alfie was exceptional, very polite and helpful, love the car BUT after sales service is awful. I have a Very poor experience with after sales service at Ancaster Hyundai Chislehurst. The service was unprofessional and disappointing. I had issues with communication, delays, and a general lack of care towards my situation. It felt like once they had my business, customer service no longer mattered. I had to repeatedly follow up myself, which is unacceptable. I had a little issue with the car and I visited 5 times with the same problem but still they haven\u2019t fixed it. I expected much better from an authorised Hyundai dealership. I would advise others to think twice before using this branch.
My partner has been completely left High and dry this bank holiday. He put his car in for what is known as a common fault with the Tuscan on Thursday 30th with no courtesy car and no explanation to how long the repair will take. After calling several times to find out information I\u2019m just Fobbed off that someone will get back to me. This has caused him untold problems as he relys on his car to get to and from work in the early hours of the morning. Hopefully he will get his car back this week. Who knows??
From the moment I made the initial call through to getting the car back, everything ran smoothly. The faults were diagnosed quickly and rectified by early the next day when parts became available. Abigail on the service desk kept me informed all the way through the process. Just one slight niggle. Despite being told the car would receive a service wash, on collection it was still dirty. Not a deal breaker but a little disappointed.
Honestly one of the worst service centres I\u2019ve dealt with. The lack of communication is ridiculous. I\u2019ve been going back and forth with my car for months now over what should be a simple warranty fix. First time, they forgot to book me a courtesy car. Second time, I notified the issue during the full service but they couldn\u2019t even figure out what was wrong. It wasn\u2019t until the third visit that they finally found the issue from a basic check that should have been done during the full service. They told me the part would take about three weeks to arrive. It\u2019s now been over a month and I haven\u2019t heard a thing. Trying to get hold of them is a nightmare and the service team is basically impossible to reach. Overall, just a really frustrating experience and a complete lack of communication.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
