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AG Cars Loughborough Limited
11A Hanford Way, Loughborough, LE11 1LS
loughborough
4.9 (523 reviews)
AG Cars Loughborough Limited
11A Hanford Way, Loughborough, LE11 1LS
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They sold me a car with the air conditioning broken. In the initial viewing we’d noticed it wasn’t running cool so raised it. We travelled to view the car as it ticked all boxes and was in budget. After raising this issue they asked us to come back to buy the car in a week so they could service it and address the AC issue. Upon the second visit to collect the car (it’s 3 hours away for us) we ran the car again and the AC didn’t seem to run cool still. We were assured it was recently serviced with the AC being recently regassed by them and that it was just a matter of needing the car to get going in order for the AC to kick in. As an added assurance they upsold us the top end ‘evolution warranty’ and we were told if there were any issues with warranty to even get in touch with them personally because they had full faith that there were no issues with the car. After a drive on a hot day it was very clear the AC was fully not functional at all. I’d contacted the warranty- who needed a quote a receipt of work intended to be done. After taking it to an AC diagnostic AND a garage (which cost me around \xa350) he quoted me around \xa3600 as the car needs a full AC condenser replacing- he even added it was not legal to regas as it had evidence of a long- term leak. This claim was then rejected by the warranty, so I contacted AG Cars who could not have been less helpful if they tried. Contrary to my experience at the point of sale, they were passing me between different members of the team, acting as though they didn’t remember who I was, even being shouted at on the phone! Eventually after weeks of them avoiding addressing my issue, they then offered to again fix the AC at a cost to me! I did not take them up on this for two reasons, firstly because I no longer trust that they have the ability to fix it after the first visit and secondly because we are a 3 hour drive away. Would not recommend. They were so nice and friendly at the point of sale but once sold they did not have any interest in any further support or taking accountability for their shortcomings.
Rachael Smart
31 January 2026
Amazing customer service and quick support despite unknown arrival time.
Laura Blake
31 January 2026
Really friendly dealership, staff were really happy to help and the car was exactly as described! Thank you ☺️
Yolanda Chika Offodile
31 January 2026
Friendly staff and very helpful great service
Annabel Parkinson
31 January 2026
Great service, quick and easy, made sure I left a happy customer
Curtis Williams
31 January 2026
Great service
Richard Gale
31 January 2026
All good, good deal and nice people to deal with
Adrian Kenwright
31 January 2026
Excellent company to deal with. Made my car purchase so easy. High quality service and vehicle.
Keith
31 January 2026
Good service, no pressure to buy
Tracey Middleton-Lee
30 January 2026
Ash has been extremely helpful and understanding, supporting my daughter with buying her first car. You’ve answered all our questions - thank you Ash and all the team
Bethan Saunders
30 January 2026
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
