BMW X5 2021 - (21 Reg) 3.0 30D M Sport xDrive 5-Door

Just purchased an Audi RS6 Performance Carbon Vorsprung from Paddy at Acklam Cars for \xa3106k. They advertised the car as only having 2 previous owners but when I received the V5C I find out that I am the fourth owner despite the car only being 28months old. Therefore it had THREE previous owners and not TWO. They also advertised the car as having a FULL AUDI service history with an extended Audi warranty until 2027. I then find out that this is another lie as the first service was carried out by a Jaguar Land Rover dealer in August 2024. This is over four months too late as it should of had its first service in April 2024 when the vehicle was 12months old. Audi UK have informed me that the warranty on the engine is now useless due to the first service being so late as they will put any engine problems down to oil starvation due to the very late service if I try to make a claim. This matter is now in the hands of my solicitor due to the false advertising and lies from Acklam Cars.

I came across Acklam Cars and Richard (Rich) Ellyatt purely by chance, having made a ‘random enquiry’ on seeing what seemed to be the most well specified and priced vehicle of its brand anywhere, despite this vehicle being 300 miles away. From the moment, I chatted with Rich on the phone, his enthusiasm, professionalism was outstanding, so I pushed on by sharing my situation, my thinking about the car(s) I had to trade and what I was thinking to which, OMG, in the space of 15 minutes, having forwarded photos, Rich presented me with firm pricings on a part exchange . The sincerity, knowledge and enthusiasm was so unique that I quickly found myself up in the Middlesborough area at Acklam Cars meeting Rich and the rest of the team to not only conclude a part exchange on the car I had enquired about, but also to learn exactly why Acklam Cars are so different and unique within the pre-owned car sector. The decisiveness and desire to trade and acquire the finest pre-owned vehicles from whichever manufacturer through buying vehicles as assets to either retain or trade with customers; I encourage everyone to go study their inventory as it’s beyond incredible in terms of variety and price levels Whilst Rich was my introduction to Acklam Cars, when I actually visited in person and met the team, it was overwhelming how energised and customer focused everyone is; the momentum that Acklam Cars create through constantly sharing and updating their inventory which is undoubtedly fair to sellers in being able to provide a guaranteed purchase or part exchange option which are then instantly offered to Acklam Car’s ever increasing number of clients, prospects and followers being a ‘win win’ for all. An amazing and unique business, with so many of the team who I met personally during my visit; everyone is focussed, highly motivated yet utterly charming and I encourage you all to go meet Chris, Liam, Rich, Joe, John, Boaz, and the rest of their team. I can assure you, you will never have experienced anything like it, all headquartered in the most dynamic environment which is undoubtedly adapting and developing into other related areas. My new vehicle was prepped and presented superbly too - I love these guys and so admire them for their unique approach which I didn’t think was possible. Thank you Rich and Acklam Cars for opening my eyes and to be introduced to the most amazing pre-owned vehicle business