DSG AUTO, JUST SERVICED
I'd recommend Vertu Volkswagen Harrogate to anyone because right from my first contact, subsequent test drive and through to collecting the car, I have been looked after very well. Monica was very helpful and courteous throughout. My calls were always answered promptly. When Monica wasn't available, another member of staff attended to my needs promptly too. All in all, a great buying experience. Well done!
My experience at Vertu Volkswagen Harrogate could have been better because first of all the finance was wrong on the documentation and we had to wait an hour for them to get this sorted after we’d had a long drive there! When we picked up the vehicle after a week the brakes were making a very loud whistling noise and the back door wouldn’t shut as the latch broke. I called the dealership they very kindly took it back so I drove there and they inspected it and told me the breaks were new so it’s perfectly normal for them to squeak! And the latch needs replacing so I had to take it back the following day as there was no courtesy car for me! So I drove back the next day was given a courtesy car whilst it was meant to be done, the phone lines were down so I heard nothing and then I went back 4 and a half hours later, it wasn’t done so I went home after waiting around all day and promised it would be done! I agreed with the employee I would be going back the next day in the late afternoon and I turned up and I was told there had been a mix up and they didn’t know I was even coming in today due to poor communication from the service and the sales team! I then told them I’m not driving all the way back again and we’re going on holiday next week so I took the car away and I was given the part so I’ve found a garage local to me to fix it. What a stressful time I’ve had with this dealership!
My experience at Vertu Volkswagen Harrogate was memorable because the car deal was very good, the service and tyre packages were very competitive, the quality of the cars available was excellent and Jess and Sam were great in assisting us and following through to our purchase
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
Insurance Group 8, 1 Previous Owner, Franchise Approved, We are pleased to be able to offer this fantastic Polo Match DSG Automatic for sale at Vertu Volkswagen Harrogate. This Polo represents great value, with the car having low miles, a comprehensive Volkswagen Service History with 4 stamps, the car last serviced by ourselves in September 2025 and only having 2 private owners from new. Great Specification with this car also, with Apple Car Play so you can always stay connected and Front and Rear Parking Sensors for those tricky parking situations all as standard. Finished in stunning Deep Black Pearl Metallic, this Polo looks as good as it drives. As part of the Approved Used scheme, this car will come with 12 months Volkswagen Warranty as standard, which can be increased to 24 months depending on how you choose to fund this vehicle. We are located only 1 mile from the A1 so easily accessible and personalised videos if you are struggling to visit. £99 reserves this car online and we offer great hot chocolate and even better customer service. Still can’t decide? See what our customers think of us on our Google reviews!!.Air Conditioning, Metallic Paint, Alloy Wheels, DAB Radio, Bluetooth, Parking Sensors, Low Mileage, Manufacturer Approved, Adaptive cruise, Apple-Android Play, Pre Crash Prevention& Rain Sensors, Electric front windows, ABS, Galvanished body, Volkswagen connect, Driver alert system, Start/stop system, Digital clock, Electrically adjustable and heated door mirrors with reverse activated kerb view adjustment on passenger's side, Air vents in High gloss black, Battery regeneration during braking, Premium USB cable in choice of either Apple or Android smartphone compatibility, Body colour rear spoiler, LED daytime running lights, Dust/pollen filter, Glovebox, Interior light with delay, Driver/front passenger airbag, Front head restraints, Electronic engine immobiliser, Driver and front passenger sunvisors with illuminated vanity mirrors, Quote Ref: 505142
Vertu Volkswagen Harrogate
Grimbald Crag Road St James Retail Park Knaresborough HG5 8PY
Knaresborough